feat: 投诉工单支持填写QQ/微信/手机联系方式

Co-authored-by: Cursor <cursoragent@cursor.com>

gongdan/migrations/0004_gongdan_contact.py

@@ -0,0 +1,26 @@
+from django.db import migrations, models
+
+
+class Migration(migrations.Migration):
+
+    dependencies = [
+        ('gongdan', '0003_club_human_kefu'),
+    ]
+
+    operations = [
+        migrations.AddField(
+            model_name='gongdan',
+            name='contact_qq',
+            field=models.CharField(blank=True, default='', max_length=32, verbose_name='联系QQ'),
+        ),
+        migrations.AddField(
+            model_name='gongdan',
+            name='contact_wechat',
+            field=models.CharField(blank=True, default='', max_length=64, verbose_name='联系微信'),
+        ),
+        migrations.AddField(
+            model_name='gongdan',
+            name='contact_phone',
+            field=models.CharField(blank=True, default='', max_length=20, verbose_name='联系手机'),
+        ),
+    ]

gongdan/models.py

@@ -19,6 +19,10 @@ class Gongdan(QModel):
     target_user_id = models.CharField(max_length=32, blank=True, default='', db_index=True, verbose_name='被投诉人UID')
 
     shuoming = models.CharField(max_length=500, verbose_name='投诉说明')
+    # 投诉人自填联系方式（选填，便于客服回访）
+    contact_qq = models.CharField(max_length=32, blank=True, default='', verbose_name='联系QQ')
+    contact_wechat = models.CharField(max_length=64, blank=True, default='', verbose_name='联系微信')
+    contact_phone = models.CharField(max_length=20, blank=True, default='', verbose_name='联系手机')
     shenqingren_id = models.CharField(max_length=32, db_index=True, verbose_name='申请人UserUID')
     club_id = models.CharField(max_length=16, null=True, blank=True, db_index=True, verbose_name='俱乐部')
 

gongdan/services.py

@@ -333,6 +333,9 @@ def serialize_gongdan(gd, include_images=True, include_shengji=False, *, viewer_
         'chongzhi_id': gd.chongzhi_id or '',
         'fadan_id': gd.fadan_id or '',
         'shuoming': gd.shuoming or '',
+        'contact_qq': getattr(gd, 'contact_qq', '') or '',
+        'contact_wechat': getattr(gd, 'contact_wechat', '') or '',
+        'contact_phone': getattr(gd, 'contact_phone', '') or '',
         'club_id': gd.club_id or '',
         'zhuangtai': gd.zhuangtai,
         'zhuangtai_label': STATUS_LABELS.get(gd.zhuangtai, str(gd.zhuangtai)),
@@ -601,6 +604,9 @@ def create_gongdan(
     target_role=None,
     target_user_id=None,
     image_urls=None,
+    contact_qq=None,
+    contact_wechat=None,
+    contact_phone=None,
 ):
     try:
         leixing = int(leixing)
@@ -640,6 +646,9 @@ def create_gongdan(
         target_role=t_role or '',
         target_user_id=t_uid or '',
         shuoming=text,
+        contact_qq=_trim(contact_qq or '', 32),
+        contact_wechat=_trim(contact_wechat or '', 64),
+        contact_phone=_trim(contact_phone or '', 20),
         shenqingren_id=yonghuid,
         club_id=club_id or None,
         zhuangtai=STATUS_PROCESSING,

gongdan/views.py

@@ -108,6 +108,9 @@ class GongdanCreateView(APIView):
                 target_role=d.get('target_role'),
                 target_user_id=d.get('target_user_id') or d.get('zuzhang_id') or d.get('guanshi_id'),
                 image_urls=images,
+                contact_qq=d.get('contact_qq') or d.get('qq') or '',
+                contact_wechat=d.get('contact_wechat') or d.get('wechat') or d.get('wx') or '',
+                contact_phone=d.get('contact_phone') or d.get('phone') or d.get('mobile') or '',
             )
             return _ok(
                 serialize_gongdan(gd, include_images=True, include_shengji=True, viewer_uid=request.user.UserUID),