diff --git a/components/kefu-float/kefu-float.js b/components/kefu-float/kefu-float.js
index e9dc0ee..2395f96 100644
--- a/components/kefu-float/kefu-float.js
+++ b/components/kefu-float/kefu-float.js
@@ -1,4 +1,4 @@
-import { openCustomerServiceChat } from '../../utils/kefu-nav.js';
+import { openCustomerServiceChat, resolveKefuIconUrl } from '../../utils/kefu-nav.js';
 
 Component({
   properties: {
@@ -10,35 +10,54 @@ Component({
     sessionHidden: false,
     csUnread: 0,
     floatY: 520,
+    iconUrl: '',
   },
 
   lifetimes: {
     attached() {
+      const app = getApp();
+      this._syncIcon();
       this._syncFromGlobal();
       this._initFloatY();
       this._convHandler = () => this.syncCsUnread();
-      const app = getApp();
-      if (app.on) app.on('conversationsUpdated', this._convHandler);
-      if (app.on) app.on('unreadCountChanged', this._convHandler);
+      this._configHandler = () => this._syncIcon();
+      if (app.on) {
+        app.on('conversationsUpdated', this._convHandler);
+        app.on('unreadCountChanged', this._convHandler);
+        app.on('configApplied', this._configHandler);
+      }
       this.syncCsUnread();
     },
     detached() {
       const app = getApp();
-      if (this._convHandler && app.off) {
-        app.off('conversationsUpdated', this._convHandler);
-        app.off('unreadCountChanged', this._convHandler);
+      if (app.off) {
+        if (this._convHandler) {
+          app.off('conversationsUpdated', this._convHandler);
+          app.off('unreadCountChanged', this._convHandler);
+        }
+        if (this._configHandler) {
+          app.off('configApplied', this._configHandler);
+        }
       }
     },
   },
 
   pageLifetimes: {
     show() {
+      this._syncIcon();
       this._syncFromGlobal();
       this.syncCsUnread();
     },
   },
 
   methods: {
+    _syncIcon() {
+      const url = resolveKefuIconUrl(getApp());
+      if (url && url !== this.data.iconUrl) {
+        this.setData({ iconUrl: url });
+      }
+    },
+
     _initFloatY() {
       const app = getApp();
       if (app.globalData.kefuFloatY != null) {
@@ -88,6 +107,10 @@ Component({
       });
     },
 
+    onIconError() {
+      this._syncIcon();
+    },
+
     onContact() {
       openCustomerServiceChat();
     },
diff --git a/components/kefu-float/kefu-float.wxml b/components/kefu-float/kefu-float.wxml
index 48ce5ee..b917873 100644
--- a/components/kefu-float/kefu-float.wxml
+++ b/components/kefu-float/kefu-float.wxml
@@ -12,11 +12,10 @@
         <view class="kefu-float kefu-float--full">
           <view class="kefu-unread-badge" wx:if="{{csUnread > 0}}">{{csUnread > 99 ? '99+' : csUnread}}</view>
           <view class="kefu-float-main" catchtap="onContact">
-            <text class="kefu-float-icon">💬</text>
+            <image class="kefu-float-icon-img" src="{{iconUrl}}" mode="aspectFit" binderror="onIconError"/>
             <view class="kefu-text-col">
               <text class="kefu-float-text">联系客服</text>
-              <text class="kefu-float-sub" wx:if="{{csUnread > 0}}">客服有新消息</text>
-              <text class="kefu-float-sub kefu-float-sub--muted" wx:else>咨询订单 / 账号问题</text>
+              <text class="kefu-float-sub" wx:if="{{csUnread > 0}}">有新消息</text>
             </view>
           </view>
           <view class="kefu-float-close" catchtap="onHideTap">
@@ -25,7 +24,6 @@
         </view>
         <view class="kefu-permanent-row" catchtap="onSessionDismiss">
           <text class="kefu-permanent-label">本次不再显示</text>
-          <text class="kefu-permanent-x">×</text>
         </view>
       </view>
     </block>
@@ -34,12 +32,10 @@
       <view class="kefu-wrap kefu-wrap--mini">
         <view class="kefu-float kefu-float--mini" catchtap="onContact" bindlongpress="onExpand">
           <view class="kefu-unread-badge kefu-unread-badge--mini" wx:if="{{csUnread > 0}}">{{csUnread > 99 ? '99+' : csUnread}}</view>
-          <text class="kefu-float-mini-icon">💬</text>
-          <text class="kefu-mini-label">联系客服</text>
+          <image class="kefu-float-mini-icon-img" src="{{iconUrl}}" mode="aspectFit" binderror="onIconError"/>
         </view>
         <view class="kefu-permanent-row kefu-permanent-row--mini" catchtap="onSessionDismiss">
-          <text class="kefu-permanent-x">×</text>
-          <text class="kefu-permanent-label">本次隐藏</text>
+          <text class="kefu-permanent-label">隐藏</text>
         </view>
       </view>
     </block>
diff --git a/components/kefu-float/kefu-float.wxss b/components/kefu-float/kefu-float.wxss
index 852b86e..af0783e 100644
--- a/components/kefu-float/kefu-float.wxss
+++ b/components/kefu-float/kefu-float.wxss
@@ -13,7 +13,7 @@
   height: auto;
   pointer-events: auto;
   position: absolute;
-  right: 24rpx;
+  right: 20rpx;
   top: 0;
 }
 
@@ -31,38 +31,39 @@
 .kefu-float--full {
   display: flex;
   align-items: stretch;
-  background: linear-gradient(135deg, #07c160 0%, #06ad56 100%);
-  border-radius: 20rpx;
-  box-shadow: 0 8rpx 28rpx rgba(7, 193, 96, 0.35);
+  background: #fff;
+  border-radius: 16rpx;
+  box-shadow: 0 4rpx 16rpx rgba(0, 0, 0, 0.1);
+  border: 1rpx solid rgba(124, 58, 237, 0.18);
   overflow: visible;
 }
 
 .kefu-unread-badge {
   position: absolute;
-  top: -12rpx;
-  right: -8rpx;
-  min-width: 36rpx;
-  height: 36rpx;
-  line-height: 36rpx;
-  padding: 0 8rpx;
+  top: -10rpx;
+  right: -6rpx;
+  min-width: 32rpx;
+  height: 32rpx;
+  line-height: 32rpx;
+  padding: 0 6rpx;
   background: #fa5151;
   color: #fff;
-  font-size: 20rpx;
+  font-size: 18rpx;
   text-align: center;
-  border-radius: 18rpx;
+  border-radius: 16rpx;
   border: 2rpx solid #fff;
   z-index: 2;
 }
 
 .kefu-unread-badge--mini {
-  top: -8rpx;
+  top: -6rpx;
   right: -4rpx;
 }
 
 .kefu-float-main {
   display: flex;
   align-items: center;
-  padding: 20rpx 24rpx;
+  padding: 14rpx 16rpx;
   flex: 1;
 }
 
@@ -70,10 +71,12 @@
   opacity: 0.88;
 }
 
-.kefu-float-icon {
-  font-size: 36rpx;
-  margin-right: 14rpx;
+.kefu-float-icon-img {
+  width: 36rpx;
+  height: 36rpx;
+  margin-right: 10rpx;
   flex-shrink: 0;
+  border-radius: 8rpx;
 }
 
 .kefu-text-col {
@@ -83,67 +86,54 @@
 }
 
 .kefu-float-text {
-  font-size: 28rpx;
-  color: #fff;
+  font-size: 24rpx;
+  color: #333;
   font-weight: 600;
   white-space: nowrap;
 }
 
 .kefu-float-sub {
-  font-size: 20rpx;
-  color: rgba(255, 255, 255, 0.95);
-  margin-top: 4rpx;
-}
-
-.kefu-float-sub--muted {
-  color: rgba(255, 255, 255, 0.75);
+  font-size: 18rpx;
+  color: #fa5151;
+  margin-top: 2rpx;
 }
 
 .kefu-float-close {
-  width: 64rpx;
+  width: 48rpx;
   display: flex;
   align-items: center;
   justify-content: center;
-  background: rgba(0, 0, 0, 0.12);
-  color: rgba(255, 255, 255, 0.95);
-  font-size: 38rpx;
+  background: #f5f3ff;
+  color: #999;
+  font-size: 32rpx;
   line-height: 1;
+  border-left: 1rpx solid rgba(124, 58, 237, 0.1);
 }
 
 .kefu-float-close:active {
-  background: rgba(0, 0, 0, 0.2);
+  background: #ede9fe;
 }
 
 .kefu-permanent-row {
   display: flex;
   align-items: center;
   justify-content: flex-end;
-  margin-top: 10rpx;
-  padding: 8rpx 12rpx;
-  background: rgba(255, 255, 255, 0.92);
-  border-radius: 24rpx;
-  box-shadow: 0 4rpx 16rpx rgba(0, 0, 0, 0.08);
+  margin-top: 6rpx;
+  padding: 4rpx 10rpx;
 }
 
 .kefu-permanent-row:active {
-  opacity: 0.85;
+  opacity: 0.75;
 }
 
 .kefu-permanent-row--mini {
-  margin-top: 8rpx;
-  padding: 6rpx 14rpx;
+  margin-top: 4rpx;
+  padding: 2rpx 8rpx;
 }
 
 .kefu-permanent-label {
-  font-size: 22rpx;
-  color: #888;
-  margin-right: 8rpx;
-}
-
-.kefu-permanent-x {
-  font-size: 28rpx;
-  color: #bbb;
-  line-height: 1;
+  font-size: 20rpx;
+  color: #aaa;
 }
 
 .kefu-wrap--mini {
@@ -151,29 +141,24 @@
 }
 
 .kefu-float--mini {
-  width: auto;
-  min-width: 160rpx;
-  padding: 16rpx 24rpx;
-  border-radius: 48rpx;
-  background: linear-gradient(135deg, #07c160 0%, #06ad56 100%);
-  box-shadow: 0 6rpx 20rpx rgba(7, 193, 96, 0.3);
+  width: 72rpx;
+  height: 72rpx;
+  padding: 0;
+  border-radius: 50%;
+  background: #fff;
+  box-shadow: 0 4rpx 14rpx rgba(0, 0, 0, 0.1);
+  border: 1rpx solid rgba(124, 58, 237, 0.2);
   display: flex;
-  flex-direction: column;
   align-items: center;
+  justify-content: center;
 }
 
 .kefu-float--mini:active {
   transform: scale(0.96);
 }
 
-.kefu-float-mini-icon {
-  font-size: 36rpx;
-}
-
-.kefu-mini-label {
-  font-size: 22rpx;
-  color: #fff;
-  font-weight: 500;
-  margin-top: 4rpx;
-  white-space: nowrap;
+.kefu-float-mini-icon-img {
+  width: 40rpx;
+  height: 40rpx;
+  border-radius: 8rpx;
 }
diff --git a/pages/accept-order/accept-order.json b/pages/accept-order/accept-order.json
index fc97bc8..2256cc0 100644
--- a/pages/accept-order/accept-order.json
+++ b/pages/accept-order/accept-order.json
@@ -1,8 +1,6 @@
 {
     "navigationBarTitleText": "抢单大厅",
     "navigationBarBackgroundColor": "#c4b5fd",
-    "backgroundColor": "#c4b5fd",
-    "backgroundColorTop": "#c4b5fd",
     "navigationBarTextStyle": "black",
     "enablePullDownRefresh": false,
     "backgroundTextStyle": "dark",
@@ -12,4 +10,4 @@
       "global-notification": "/components/global-notification/global-notification",
       "kefu-float": "/components/kefu-float/kefu-float"
     }
-  }
\ No newline at end of file
+  }
diff --git a/pages/accept-order/accept-order.wxss b/pages/accept-order/accept-order.wxss
index 73b1ba6..bf81637 100644
--- a/pages/accept-order/accept-order.wxss
+++ b/pages/accept-order/accept-order.wxss
@@ -771,7 +771,7 @@ page {
     max-width: 50%;
   }
 
-  /* 被指定订单 */
+  /* 被指定订单（功能样式，不影响订单卡片原 UI） */
   .my-zhiding-banner {
     margin: 16rpx 24rpx 0;
     padding: 22rpx;
diff --git a/utils/kefu-nav.js b/utils/kefu-nav.js
index e5a1e38..55caa57 100644
--- a/utils/kefu-nav.js
+++ b/utils/kefu-nav.js
@@ -10,3 +10,18 @@ export function openCustomerServiceChat() {
     url: '/pages/cs-chat/cs-chat?data=' + encodeURIComponent(JSON.stringify(param)),
   });
 }
+
+/** 与打手「我的」页在线客服同一图标：beijing/tubiao/grzx_kefu.jpg */
+export function resolveKefuIconUrl(app) {
+  app = app || getApp();
+  const rel = 'beijing/tubiao/grzx_kefu.jpg';
+  let base = (app.globalData && app.globalData.ossImageUrl) || '';
+  if (!base && typeof app.readConfigFromStorage === 'function') {
+    try {
+      const cached = app.readConfigFromStorage();
+      base = (cached && cached.cos && cached.cos.ossImageUrl) || '';
+    } catch (e) {}
+  }
+  if (!base) return '';
+  return base.endsWith('/') ? base + rel : base + rel;
+}