统一排行榜对齐星雀UI，页面资源后台配置实时刷新

Co-authored-by: Cursor <cursoragent@cursor.com>

miniprogram/utils/scriptService.js

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+// utils/scriptService.js — 话术拉取、确认弹窗、客服自动回复匹配
+import request from './request.js';
+
+const DEFAULT_SCRIPTS = {
+  chat_image_confirm: {
+    title: '温馨提示',
+    content: '平台禁止任何违法违规行为，聊天内容仅限于商家与接单员正常业务对接。严禁赌博、诈骗及其他非法行为，违者后果自负。',
+    confirm_text: '我已知晓，继续发送',
+    cancel_text: '取消',
+  },
+  cs_welcome: {
+    content: '你好，请问有什么可以帮到您的？',
+  },
+  merchant_dispatch_confirm: {
+    title: '派单确认',
+    content: '请确认订单信息无误。派单成功后将扣除相应余额，请确保订单描述合法合规。',
+    confirm_text: '确认派单',
+    cancel_text: '取消',
+  },
+};
+
+const textCache = {};
+const TEXT_CACHE_TTL = 5 * 60 * 1000;
+
+function mergeScript(sceneKey, remote) {
+  const base = DEFAULT_SCRIPTS[sceneKey] || {};
+  if (!remote) return { ...base };
+  return { ...base, ...remote };
+}
+
+export async function fetchScripts(sceneKeys) {
+  if (!sceneKeys || !sceneKeys.length) return {};
+
+  const now = Date.now();
+  const cached = {};
+  const needFetch = [];
+
+  sceneKeys.forEach((key) => {
+    const entry = textCache[key];
+    if (entry && now - entry.time < TEXT_CACHE_TTL) {
+      cached[key] = entry.data;
+    } else {
+      needFetch.push(key);
+    }
+  });
+
+  if (!needFetch.length) {
+    const result = {};
+    sceneKeys.forEach((key) => {
+      result[key] = mergeScript(key, cached[key]);
+    });
+    return result;
+  }
+
+  try {
+    const res = await request({
+      url: '/peizhi/huashuhq',
+      method: 'POST',
+      data: { scene_keys: needFetch },
+    });
+    const payload = (res && res.data && res.data.code === 200) ? res.data.data || {} : {};
+
+    needFetch.forEach((key) => {
+      const raw = payload[key];
+      const normalized = raw && raw.item_type === 'auto_reply' ? raw : raw;
+      textCache[key] = { time: now, data: normalized };
+      cached[key] = normalized;
+    });
+  } catch (e) {
+    console.warn('fetchScripts failed', e);
+  }
+
+  const result = {};
+  sceneKeys.forEach((key) => {
+    result[key] = mergeScript(key, cached[key]);
+  });
+  return result;
+}
+
+export function showConfirmByScene(sceneKey, onConfirm, onCancel) {
+  fetchScripts([sceneKey]).then((data) => {
+    const script = data[sceneKey] || DEFAULT_SCRIPTS[sceneKey] || {};
+    wx.showModal({
+      title: script.title || '提示',
+      content: script.content || '',
+      confirmText: script.confirm_text || '确定',
+      cancelText: script.cancel_text || '取消',
+      success: (res) => {
+        if (res.confirm) {
+          onConfirm && onConfirm();
+        } else {
+          onCancel && onCancel();
+        }
+      },
+      fail: () => {
+        onCancel && onCancel();
+      },
+    });
+  }).catch(() => {
+    const script = DEFAULT_SCRIPTS[sceneKey] || {};
+    wx.showModal({
+      title: script.title || '提示',
+      content: script.content || '',
+      confirmText: script.confirm_text || '确定',
+      cancelText: script.cancel_text || '取消',
+      success: (res) => {
+        if (res.confirm) onConfirm && onConfirm();
+        else onCancel && onCancel();
+      },
+    });
+  });
+}
+
+export async function matchAutoReply(userText) {
+  if (!userText || !userText.trim()) {
+    return { matched: false, content: '' };
+  }
+  try {
+    const res = await request({
+      url: '/peizhi/huashu_match',
+      method: 'POST',
+      data: {
+        scene_key: 'cs_auto_reply',
+        user_text: userText.trim(),
+      },
+    });
+    if (res && res.data && res.data.code === 200 && res.data.data) {
+      return res.data.data;
+    }
+  } catch (e) {
+    console.warn('matchAutoReply failed', e);
+  }
+  return { matched: false, content: '' };
+}
+
+export async function getWelcomeText() {
+  const data = await fetchScripts(['cs_welcome']);
+  const script = data.cs_welcome || DEFAULT_SCRIPTS.cs_welcome;
+  return script.content || DEFAULT_SCRIPTS.cs_welcome.content;
+}
+
+export default {
+  fetchScripts,
+  showConfirmByScene,
+  matchAutoReply,
+  getWelcomeText,
+};