529 lines
19 KiB
JavaScript
529 lines
19 KiB
JavaScript
const app = getApp();
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import { formatDate } from '../../static/lib/utils';
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import { getLocalImUserId } from '../../utils/im-user.js';
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import { resolveAvatarUrl } from '../../utils/avatar.js';
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Page({
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data: {
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teamId: '',
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teamName: '客服',
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teamAvatar: '',
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currentUser: null,
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messages: [],
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inputText: '',
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showEmojiPanel: false,
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showPlusPanel: false,
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showOrderSender: false,
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loadingHistory: false,
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isRefreshing: false,
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lastTimestamp: null,
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hasMore: true,
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scrollToView: '',
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detailText: '',
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showDetailModal: false,
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lastTapTime: 0,
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lastTapMsgId: '',
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showOrderDetail: false,
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detailOrder: null,
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emojiList: ['😀','😁','😂','🤣','😃','😄','😅','😆','😉','😊','😋','😎','😍','😘','😗','😙','😚','🙂','🤗','🤩','🤔','🤨','😐','😑','😶','🙄','😏','😣','😥','😮','🤐','😯','😪','😫','😴','😌','😛','😜','😝','🤤','😒','😓','😔','😕','🙃','🤑','😲','☹','🙁','😖','😞','😟','😤','😢','😭','😦','😧','😨','😩','🤯','😬','😰','😱','🥵','🥶','😳','🤪','😵','😡','😠','🤬','😷','🤒','🤕','🤢','🤮','🤧','😇','🤠','🤡','🤥','🤫','🤭','🧐','🤓','😈','👿','👹','👺','💀','👻','👽','🤖','💩','😺','😸','😹','😻','😼','😽','🙀','😿','😾'],
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pendingImage: '',
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pendingImageFile: null,
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keyboardHeight: 0,
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bottomSafeHeight: 10
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},
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onLoad(options) {
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let teamId = '', teamName = '客服', teamAvatar = '';
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if (options.data) {
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try {
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const p = JSON.parse(decodeURIComponent(options.data));
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teamId = p.teamId || '';
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teamName = p.teamName || '客服';
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teamAvatar = p.teamAvatar || '';
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} catch (e) {
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}
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}
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if (!teamAvatar) {
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teamAvatar = app.globalData.ossImageUrl + app.globalData.morentouxiang;
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}
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this.setData({ teamId, teamName, teamAvatar });
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wx.setNavigationBarTitle({ title: teamName });
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this.initCurrentUser();
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},
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onShow() {
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this.autoConnect();
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},
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onHide() {
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this.clearAllListeners();
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},
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autoConnect() {
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const targetUserId = getLocalImUserId(app);
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if (!targetUserId) return;
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const status = wx.goEasy.getConnectionStatus ? wx.goEasy.getConnectionStatus() : 'disconnected';
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if (status === 'connected' || status === 'reconnected') {
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const currentUserId = wx.goEasy.im ? wx.goEasy.im.userId : null;
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if (currentUserId === targetUserId) {
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this.setupAllListeners();
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this.loadHistory(true);
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return;
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} else {
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wx.goEasy.disconnect();
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}
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}
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this.connectGoEasy(targetUserId);
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},
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connectGoEasy(userId) {
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const { currentUser } = this.data;
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if (!currentUser) return;
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wx.goEasy.connect({
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id: userId,
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data: {
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name: currentUser.name,
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avatar: resolveAvatarUrl(currentUser.avatar, app)
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},
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onSuccess: () => {
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this.setupAllListeners();
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this.loadHistory(true);
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},
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onFailed: (error) => {
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if (error.code === 408) {
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this.setupAllListeners();
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this.loadHistory(true);
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} else {
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wx.showToast({ title: '连接失败，请重试', icon: 'none' });
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}
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}
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});
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},
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setupAllListeners() {
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this.clearAllListeners();
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this.listenNewMsg();
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this.listenRecall();
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this.listenDelete();
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this.listenRead();
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},
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clearAllListeners() {
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if (this._msgHandler) { wx.goEasy.im.off(wx.GoEasy.IM_EVENT.CS_MESSAGE_RECEIVED, this._msgHandler); this._msgHandler = null; }
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if (this._recallHandler) { wx.goEasy.im.off(wx.GoEasy.IM_EVENT.MESSAGE_RECALLED, this._recallHandler); this._recallHandler = null; }
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if (this._deleteHandler) { wx.goEasy.im.off(wx.GoEasy.IM_EVENT.MESSAGE_DELETED, this._deleteHandler); this._deleteHandler = null; }
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if (this._readHandler) { wx.goEasy.im.off(wx.GoEasy.IM_EVENT.MESSAGE_READ, this._readHandler); this._readHandler = null; }
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},
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initCurrentUser() {
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const imId = getLocalImUserId(app);
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const uid = wx.getStorageSync('uid');
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this.setData({
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currentUser: {
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id: imId || ('Boss' + uid),
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name: app.globalData.currentUser?.name || `用户${uid}`,
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avatar: resolveAvatarUrl(wx.getStorageSync('touxiang'), app),
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},
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});
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},
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fixAvatar(url) {
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return resolveAvatarUrl(url, app);
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},
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buildImageFile(tempPath, size) {
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return {
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path: tempPath,
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tempFilePath: tempPath,
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size: size || 0,
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};
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},
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normalizeMessage(msg) {
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if (!msg) return msg;
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if (!msg.payload) msg.payload = {};
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if (msg.type === 'image') {
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const p = msg.payload;
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if (!p.url) p.url = p.thumbnail || p.thumb || p.imageUrl || '';
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}
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return msg;
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},
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mergeSentMessage(localId, sent) {
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if (!sent) {
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this.updateMsg(localId, 'success');
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return;
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}
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const msgs = this.data.messages.map((m) => {
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if (m.messageId !== localId) return m;
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return this.normalizeMessage({
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...m,
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...sent,
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status: 'success',
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messageId: sent.messageId || m.messageId,
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payload: sent.payload || m.payload,
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senderData: m.senderData || sent.senderData,
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});
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});
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this.setData({ messages: msgs });
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},
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// 历史消息
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loadHistory(refresh) {
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if (!refresh && !this.data.hasMore) return Promise.resolve();
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return new Promise((resolve) => {
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this.setData({ loadingHistory: true });
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const { teamId, lastTimestamp } = this.data;
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const ts = refresh ? null : lastTimestamp;
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wx.goEasy.im.history({
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type: wx.GoEasy.IM_SCENE.CS,
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id: teamId,
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lastTimestamp: ts,
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limit: 20,
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onSuccess: (res) => {
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let list = res.content || [];
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list.sort((a, b) => a.timestamp - b.timestamp);
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list.forEach((m, idx) => {
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m = this.normalizeMessage(m);
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list[idx] = m;
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m.formattedTime = formatDate(m.timestamp);
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if (idx === 0) m.showTime = true;
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else m.showTime = (m.timestamp - list[idx-1].timestamp) / 60000 > 5;
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if (m.senderId === this.data.currentUser.id) {
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m.senderData = { name: this.data.currentUser.name, avatar: this.data.currentUser.avatar };
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} else {
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m.senderData = { name: this.data.teamName, avatar: this.data.teamAvatar };
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}
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});
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let final = refresh ? list : [...list, ...this.data.messages];
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if (!refresh) {
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for (let i=0; i<final.length; i++) {
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if (i===0) final[i].showTime = true;
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else final[i].showTime = (final[i].timestamp - final[i-1].timestamp) / 60000 > 5;
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}
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}
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const ids = new Set();
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const unique = [];
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for (const m of final) { if (!ids.has(m.messageId)) { ids.add(m.messageId); unique.push(m); } }
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// 插入欢迎语
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const welcomeId = 'welcome-cs';
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if (!unique.some(m => m.messageId === welcomeId)) {
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const welcome = this.createWelcomeMessage();
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welcome.messageId = welcomeId;
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welcome.showTime = true;
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unique.unshift(welcome);
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}
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const update = {
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messages: unique,
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hasMore: list.length >= 20,
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lastTimestamp: unique.length ? unique[0].timestamp : lastTimestamp,
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loadingHistory: false
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};
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if (refresh) update.scrollToView = 'msg-bottom';
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this.setData(update);
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resolve();
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},
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onFailed: () => { this.setData({ loadingHistory: false }); resolve(); }
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});
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});
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},
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createWelcomeMessage() {
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return {
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messageId: 'welcome-cs',
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type: 'text',
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timestamp: Date.now(),
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senderId: 'system',
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receiverId: this.data.currentUser?.id,
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senderData: { name: '系统消息', avatar: '' },
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payload: { text: '你好，请问有什么可以帮到您的？' },
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status: 'success',
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read: false,
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formattedTime: formatDate(Date.now()),
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showTime: true
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};
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},
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// 接收新客服消息
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listenNewMsg() {
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if (this._msgHandler) wx.goEasy.im.off(wx.GoEasy.IM_EVENT.CS_MESSAGE_RECEIVED, this._msgHandler);
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this._msgHandler = (msg) => {
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if (msg.teamId !== this.data.teamId && msg.to !== this.data.teamId) return;
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if (msg.senderId === this.data.currentUser.id) return;
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msg = this.normalizeMessage(msg);
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msg.formattedTime = formatDate(msg.timestamp);
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msg.senderData = { name: this.data.teamName, avatar: this.data.teamAvatar };
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const msgs = this.data.messages;
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const last = msgs.length ? msgs[msgs.length-1] : null;
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msg.showTime = last ? (msg.timestamp - last.timestamp) / 60000 > 5 : true;
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if (msgs.some(m => m.messageId === msg.messageId)) return;
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this.setData({ messages: [...msgs, msg], scrollToView: 'msg-bottom' });
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this.markCsMessageAsRead();
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};
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wx.goEasy.im.on(wx.GoEasy.IM_EVENT.CS_MESSAGE_RECEIVED, this._msgHandler);
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},
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markCsMessageAsRead() {
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if (!this.data.teamId) return;
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wx.goEasy.im.markMessageAsRead({
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type: wx.GoEasy.IM_SCENE.CS,
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id: this.data.teamId
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});
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},
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// 已读回执监听
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listenRead() {
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if (this._readHandler) wx.goEasy.im.off(wx.GoEasy.IM_EVENT.MESSAGE_READ, this._readHandler);
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this._readHandler = (msgs) => {
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if (!msgs || !msgs.length) return;
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const ids = new Set(msgs.map(m => m.messageId));
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const newMsgs = this.data.messages.map(m => ids.has(m.messageId) ? { ...m, read: true } : m);
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this.setData({ messages: newMsgs });
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};
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wx.goEasy.im.on(wx.GoEasy.IM_EVENT.MESSAGE_READ, this._readHandler);
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},
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// 撤回监听
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listenRecall() {
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if (this._recallHandler) wx.goEasy.im.off(wx.GoEasy.IM_EVENT.MESSAGE_RECALLED, this._recallHandler);
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this._recallHandler = (msgs) => {
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if (!msgs || !msgs.length) return;
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const ids = new Set(msgs.map(m => m.messageId));
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this.setData({ messages: this.data.messages.filter(m => !ids.has(m.messageId)) });
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};
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wx.goEasy.im.on(wx.GoEasy.IM_EVENT.MESSAGE_RECALLED, this._recallHandler);
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},
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// 删除监听
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listenDelete() {
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if (this._deleteHandler) wx.goEasy.im.off(wx.GoEasy.IM_EVENT.MESSAGE_DELETED, this._deleteHandler);
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this._deleteHandler = (msgs) => {
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if (!msgs || !msgs.length) return;
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const ids = new Set(msgs.map(m => m.messageId));
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this.setData({ messages: this.data.messages.filter(m => !ids.has(m.messageId)) });
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};
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wx.goEasy.im.on(wx.GoEasy.IM_EVENT.MESSAGE_DELETED, this._deleteHandler);
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},
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// 面板控制
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togglePlusPanel() { this.setData({ showPlusPanel: !this.data.showPlusPanel, showEmojiPanel: false }); },
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closePlusPanel() { this.setData({ showPlusPanel: false }); },
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openEmojiFromPlus() { this.setData({ showPlusPanel: false, showEmojiPanel: true }); },
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toggleEmoji() { this.setData({ showEmojiPanel: !this.data.showEmojiPanel }); },
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insertEmoji(e) { this.setData({ inputText: this.data.inputText + e.currentTarget.dataset.emoji }); },
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closeEmojiPanel() { this.setData({ showEmojiPanel: false }); },
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// 发送消息
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onInput(e) { this.setData({ inputText: e.detail.value }); },
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chooseImage() {
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const that = this;
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wx.chooseMedia({
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count: 1,
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mediaType: ['image'],
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sizeType: ['compressed'],
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sourceType: ['album', 'camera'],
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success(res) {
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const file = (res.tempFiles && res.tempFiles[0]) || null;
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if (!file || !file.tempFilePath) return;
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that.setData({
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pendingImage: file.tempFilePath,
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pendingImageFile: that.buildImageFile(file.tempFilePath, file.size),
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});
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},
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fail() {
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wx.showToast({ title: '选择图片失败', icon: 'none' });
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},
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});
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},
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clearPendingImage() { this.setData({ pendingImage: '', pendingImageFile: null }); },
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sendMessage() {
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if (this.data.pendingImage) {
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this.sendImageMsg(this.data.pendingImage, this.data.pendingImageFile);
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this.setData({ pendingImage: '', pendingImageFile: null });
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return;
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}
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const text = this.data.inputText.trim();
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if (!text) return;
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this.sendText(text);
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this.setData({ inputText: '' });
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},
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sendText(text) {
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const { currentUser, teamId, teamName, teamAvatar } = this.data;
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if (!teamId || !currentUser) return;
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const id = 'local-'+Date.now();
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const local = {
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messageId:id, type:'text', timestamp:Date.now(),
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senderId:currentUser.id, receiverId:teamId,
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senderData: { name: currentUser.name, avatar: currentUser.avatar },
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payload:{text}, status:'sending', read:false,
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formattedTime:formatDate(Date.now()), showTime:this.needShow(Date.now())
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};
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this.setData({ messages: [...this.data.messages, local], scrollToView: 'msg-bottom' });
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const msg = wx.goEasy.im.createTextMessage({
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text,
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to:{ type:wx.GoEasy.IM_SCENE.CS, id:teamId, data:{ name:teamName, avatar:teamAvatar } }
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});
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wx.goEasy.im.sendMessage({
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message:msg,
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onSuccess:() => this.updateMsg(id, 'success'),
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onFailed:() => this.updateMsg(id, 'failed')
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});
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},
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sendImageMsg(filePath, fileObj) {
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const { currentUser, teamId, teamName, teamAvatar } = this.data;
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if (!teamId || !currentUser || !filePath) return;
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if (!wx.goEasy || !wx.goEasy.im) {
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wx.showToast({ title: '聊天未连接', icon: 'none' });
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return;
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}
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const id = 'img-'+Date.now();
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const imageFile = fileObj || this.buildImageFile(filePath, 0);
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const local = {
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messageId:id, type:'image', timestamp:Date.now(),
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senderId:currentUser.id, receiverId:teamId,
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senderData: { name: currentUser.name, avatar: currentUser.avatar },
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payload:{url:filePath}, status:'sending', read:false,
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formattedTime:formatDate(Date.now()), showTime:this.needShow(Date.now())
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};
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this.setData({ messages: [...this.data.messages, local], scrollToView: 'msg-bottom' });
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const imgMsg = wx.goEasy.im.createImageMessage({
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file: imageFile,
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to:{ type:wx.GoEasy.IM_SCENE.CS, id:teamId, data:{ name:teamName, avatar:teamAvatar } }
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});
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wx.goEasy.im.sendMessage({
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message: imgMsg,
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onSuccess: (sent) => this.mergeSentMessage(id, sent),
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onFailed: (error) => {
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console.error('[客服] 图片发送失败', error);
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this.updateMsg(id, 'failed');
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wx.showToast({ title: '图片发送失败', icon: 'none' });
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},
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});
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},
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// 订单发送
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openOrderSender() { this.setData({ showOrderSender: true, showPlusPanel: false }); },
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closeOrderSender() { this.setData({ showOrderSender: false }); },
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onSendOrder(e) {
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const order = e.detail.order;
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if (!order) return;
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this.sendOrderMessage(order);
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},
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sendOrderMessage(order) {
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const { currentUser, teamId, teamName, teamAvatar } = this.data;
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if (!teamId || !currentUser) return;
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const id = 'order-'+Date.now();
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const local = {
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messageId:id, type:'order', timestamp:Date.now(),
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senderId:currentUser.id, receiverId:teamId,
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senderData: { name: currentUser.name, avatar: currentUser.avatar },
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payload: order, status:'sending', read:false,
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formattedTime:formatDate(Date.now()), showTime:this.needShow(Date.now())
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};
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this.setData({ messages: [...this.data.messages, local], scrollToView: 'msg-bottom' });
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const customMsg = wx.goEasy.im.createCustomMessage({
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type:'order',
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payload: order,
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to:{ type:wx.GoEasy.IM_SCENE.CS, id:teamId, data:{ name:teamName, avatar:teamAvatar } }
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});
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wx.goEasy.im.sendMessage({
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message:customMsg,
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onSuccess:() => this.updateMsg(id, 'success'),
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onFailed:() => this.updateMsg(id, 'failed')
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});
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},
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updateMsg(id, status) { this.setData({ messages: this.data.messages.map(m => m.messageId === id ? { ...m, status } : m) }); },
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needShow(ts) { const ms = this.data.messages; if (!ms.length) return true; const last = ms[ms.length-1]; return (ts - last.timestamp) / 60000 > 5; },
|
|
|
|
// 消息操作
|
|
onBubbleTap(e) {
|
|
const msgId = e.currentTarget.dataset.messageid;
|
|
const text = e.currentTarget.dataset.text;
|
|
const now = Date.now();
|
|
if (msgId === this.data.lastTapMsgId && now - this.data.lastTapTime < 350) {
|
|
this.setData({ detailText: text, showDetailModal: true, lastTapTime:0, lastTapMsgId:'' });
|
|
} else {
|
|
this.data.lastTapTime = now;
|
|
this.data.lastTapMsgId = msgId;
|
|
}
|
|
},
|
|
hideDetail() { this.setData({ showDetailModal: false }); },
|
|
copyDetail() { wx.setClipboardData({ data: this.data.detailText }); },
|
|
|
|
showAction(e) {
|
|
const msgId = e.currentTarget.dataset.messageid;
|
|
if (!msgId) return;
|
|
const msg = this.data.messages.find(m => m.messageId === msgId);
|
|
if (!msg || msg.messageId.startsWith('local-')) return;
|
|
const itemList = ['复制', '删除'];
|
|
if (msg.senderId === this.data.currentUser.id && (Date.now() - msg.timestamp < 120000)) {
|
|
itemList.push('撤回');
|
|
}
|
|
wx.showActionSheet({
|
|
itemList,
|
|
success: (res) => {
|
|
if (itemList[res.tapIndex] === '复制') { if (msg.type === 'text') wx.setClipboardData({ data: msg.payload.text }); }
|
|
else if (itemList[res.tapIndex] === '删除') { this.deleteMsg(msg); }
|
|
else if (itemList[res.tapIndex] === '撤回') { this.recallMsg(msg); }
|
|
}
|
|
});
|
|
},
|
|
|
|
deleteMsg(msg) {
|
|
wx.showModal({
|
|
title: '提示', content: '仅自己看不到',
|
|
success: (res) => {
|
|
if (res.confirm) {
|
|
wx.goEasy.im.deleteMessage({ messages: [msg] });
|
|
this.setData({ messages: this.data.messages.filter(m => m.messageId !== msg.messageId) });
|
|
}
|
|
}
|
|
});
|
|
},
|
|
|
|
recallMsg(msg) {
|
|
wx.showModal({
|
|
title: '提示', content: '撤回后对方也看不到',
|
|
success: (res) => {
|
|
if (res.confirm) {
|
|
wx.goEasy.im.recallMessage({ messages: [msg] });
|
|
const newMsgs = this.data.messages.map(m => {
|
|
if (m.messageId === msg.messageId) return { ...m, type:'text', payload:{text:'你撤回了一条消息'}, recalled:true };
|
|
return m;
|
|
});
|
|
this.setData({ messages: newMsgs });
|
|
}
|
|
}
|
|
});
|
|
},
|
|
|
|
previewImage(e) {
|
|
const url = e.currentTarget.dataset.url;
|
|
if (url) wx.previewImage({ urls: [url], current: url });
|
|
},
|
|
|
|
// 订单详情弹窗
|
|
showOrderDetailPopup(e) {
|
|
const order = e.currentTarget.dataset.order;
|
|
this.setData({ showOrderDetail: true, detailOrder: order });
|
|
},
|
|
hideOrderDetail() {
|
|
this.setData({ showOrderDetail: false, detailOrder: null });
|
|
},
|
|
|
|
onKeyboardHeightChange(e) { this.setData({ keyboardHeight: e.detail.height }); },
|
|
|
|
onPullDownRefresh() {
|
|
if (this.data.loadingHistory) return;
|
|
this.setData({ isRefreshing: true });
|
|
this.loadHistory(false).finally(() => { this.setData({ isRefreshing: false }); wx.stopPullDownRefresh(); });
|
|
}
|
|
}); |