diff --git a/src/components/ChatDialog.vue b/src/components/ChatDialog.vue
index c12f25b..85a389a 100644
--- a/src/components/ChatDialog.vue
+++ b/src/components/ChatDialog.vue
@@ -10,7 +10,10 @@
   >
     <div class="chat-container">
       <div class="chat-toolbar">
-        <span class="toolbar-title">客服对话</span>
+        <span class="toolbar-title">
+          客服对话
+          <span class="target-id" v-if="safeCustomerId">→ {{ safeCustomerId }}</span>
+        </span>
         <el-button size="small" text @click="refreshHistory" :loading="loadingHistory">
           <el-icon><Refresh /></el-icon> 刷新历史
         </el-button>
@@ -33,17 +36,22 @@
                 <el-image :src="msg.payload?.url" fit="contain" style="max-width: 200px;" />
               </div>
               <div v-else-if="msg.type === 'order'" class="msg-order">
-                <div>📋 订单号：{{ msg.payload?.dingdan_id }}</div>
+                <div>订单号：{{ msg.payload?.dingdan_id }}</div>
                 <div>金额：¥{{ msg.payload?.jine }}</div>
               </div>
               <div v-else class="msg-text">[{{ msg.type || '未知' }}] {{ msg.payload?.text || '' }}</div>
             </div>
             <el-avatar v-if="isSelf(msg)" :size="32" :src="agentAvatar" class="msg-avatar" />
           </div>
-          <div v-if="isSelf(msg) && msg.status === 'failed'" class="send-failed">
-            <el-tooltip :content="msg.failReason || '发送失败'">
+          <div
+            v-if="isSelf(msg) && msg.status === 'failed'"
+            class="send-failed"
+            @click="resendFailed(msg)"
+          >
+            <el-tooltip :content="(msg.failReason || '发送失败') + '（点击重发）'">
               <el-icon color="#f56c6c"><WarningFilled /></el-icon>
             </el-tooltip>
+            <span class="resend-tip">点击重发</span>
           </div>
           <div v-if="isSelf(msg) && msg.status === 'sending'" class="send-sending">
             <span style="font-size: 12px; color: #999;">发送中...</span>
@@ -52,9 +60,21 @@
       </div>
 
       <div class="input-area">
-        <el-input v-model="inputText" placeholder="请输入消息..." @keyup.enter="sendText" size="small">
+        <el-input
+          v-model="inputText"
+          placeholder="请输入消息..."
+          @keyup.enter="sendText"
+          size="small"
+          :disabled="sending"
+        >
           <template #append>
-            <el-button @click="sendText" :disabled="!inputText.trim() || !agentOnline">发送</el-button>
+            <el-button
+              @click="sendText"
+              :disabled="!inputText.trim() || !canSend || sending"
+              :loading="sending"
+            >
+              发送
+            </el-button>
           </template>
         </el-input>
       </div>
@@ -63,14 +83,16 @@
 </template>
 
 <script setup>
-import { ref, computed, nextTick, onUnmounted, getCurrentInstance } from 'vue'
+import { ref, computed, nextTick, onUnmounted, getCurrentInstance, watch } from 'vue'
 import { ElMessage } from 'element-plus'
 import { Refresh, WarningFilled } from '@element-plus/icons-vue'
 import GoEasy from 'goeasy'
 import {
   isCsMessageForCustomer,
-  buildCsTextMessage,
-  ensureCustomerAccepted
+  ensureCustomerAccepted,
+  sendCsTextReliable,
+  normalizeCustomerImId,
+  isGoeasyConnected
 } from '@/utils/kefuChat'
 
 const { proxy } = getCurrentInstance()
@@ -89,11 +111,20 @@ const dialogVisible = computed({
   set: (val) => emit('update:visible', val)
 })
 
-const chatTitle = computed(() => `与 ${props.customerData?.name || props.customerId} 聊天中`)
+const safeCustomerId = computed(() => {
+  const n = normalizeCustomerImId(props.customerId)
+  return n.ok ? n.id : (props.customerId || '')
+})
+
+const chatTitle = computed(() => {
+  const name = props.customerData?.name || safeCustomerId.value
+  return `与 ${name} 聊天中`
+})
 
 const messages = ref([])
 const inputText = ref('')
 const loadingHistory = ref(false)
+const sending = ref(false)
 const lastTimestamp = ref(null)
 const msgListRef = ref(null)
 
@@ -101,11 +132,16 @@ const agentId = ref(window.__kefuAgentId || 'KF' + localStorage.getItem('usernam
 const agentAvatar = ''
 const customerAvatar = computed(() => props.customerData?.avatar || '')
 
+const canSend = computed(() => {
+  return !!(props.agentOnline || window.__kefuCsOnline) && isGoeasyConnected() && !!safeCustomerId.value
+})
+
 const isSelf = (msg) => msg.senderId === agentId.value
 
 let csteam = null
-let unlisten = null
+let listeningCustomerId = ''
 let sessionReady = false
+let sessionCustomerId = ''
 
 const pushMessage = (message) => {
   if (!message?.messageId) return
@@ -117,10 +153,11 @@ const pushMessage = (message) => {
 }
 
 const handleIncomingMessage = (message) => {
-  if (!isCsMessageForCustomer(message, props.customerId, props.teamId, agentId.value)) return
-  console.log('[ChatDialog] 收到实时消息:', message)
+  const target = safeCustomerId.value
+  if (!isCsMessageForCustomer(message, target, props.teamId, agentId.value)) return
+
   const tempMsg = messages.value.find(
-    m => m._tempId && m.payload?.text === message.payload?.text && m.senderId === agentId.value
+    m => m._tempId && m.payload?.text === message.payload?.text && m.senderId === agentId.value && m.status === 'sending'
   )
   if (tempMsg && message.senderId === agentId.value) {
     tempMsg.messageId = message.messageId
@@ -139,46 +176,39 @@ const onGlobalCsMessage = (message) => {
 }
 
 const startListenCustomer = () => {
-  if (!window.goeasy || !props.teamId || !props.customerId) return
+  const target = safeCustomerId.value
+  if (!window.goeasy || !props.teamId || !target) return
   csteam = window.goeasy.im.csteam(props.teamId)
-  if (unlisten) {
-    unlisten()
-    unlisten = null
-  }
+  listeningCustomerId = target
   csteam.listenCustomer({
-    id: props.customerId,
+    id: target,
     onNewMessage: (message) => {
+      if (listeningCustomerId !== target) return
       handleIncomingMessage(message)
     },
-    onStatusUpdated: (status) => {
-      console.log('[ChatDialog] 客户状态更新:', status)
-    },
-    onSuccess: () => {
-      console.log('[ChatDialog] 监听客户成功')
-    },
+    onStatusUpdated: () => {},
+    onSuccess: () => {},
     onFailed: (error) => {
       console.error('[ChatDialog] 监听客户失败:', error)
     }
   })
-  unlisten = () => {}
 }
 
 const loadHistory = () => {
-  if (!props.teamId || !props.customerId) return
-  const csteam = window.goeasy?.im?.csteam(props.teamId)
-  if (!csteam) {
+  const target = safeCustomerId.value
+  if (!props.teamId || !target) return
+  const team = window.goeasy?.im?.csteam(props.teamId)
+  if (!team) {
     ElMessage.error('客服连接异常，请刷新页面')
     return
   }
   loadingHistory.value = true
-  console.log(`[ChatDialog] 加载历史: customerId=${props.customerId}`)
-  csteam.history({
-    id: props.customerId,
+  team.history({
+    id: target,
     type: GoEasy.IM_SCENE.CS,
     lastTimestamp: lastTimestamp.value,
     limit: 20,
     onSuccess: (result) => {
-      console.log('[ChatDialog] 历史加载成功，数量:', result.content?.length)
       const list = result.content || []
       list.sort((a, b) => a.timestamp - b.timestamp)
       list.forEach((m, idx) => {
@@ -193,9 +223,8 @@ const loadHistory = () => {
       })
     },
     onFailed: (error) => {
-      console.error('[ChatDialog] 历史加载失败:', error)
       loadingHistory.value = false
-      ElMessage.error('加载历史消息失败：' + error.content)
+      ElMessage.error('加载历史消息失败：' + (error?.content || '未知错误'))
     }
   })
 }
@@ -206,30 +235,68 @@ const refreshHistory = () => {
   loadHistory()
 }
 
+const doSendText = async (text, tempMsg) => {
+  const target = safeCustomerId.value
+  const customerData = props.customerData || { name: target, avatar: '' }
+  try {
+    const { res, customerId: sentTo } = await sendCsTextReliable(
+      props.teamId,
+      target,
+      customerData,
+      text
+    )
+    if (sentTo !== target) {
+      throw { content: `收件人不一致：期望 ${target}，实际 ${sentTo}` }
+    }
+    sessionReady = true
+    sessionCustomerId = target
+    if (tempMsg) {
+      tempMsg.status = 'success'
+      if (res?.messageId) tempMsg.messageId = res.messageId
+      tempMsg._tempId = null
+    }
+    return true
+  } catch (error) {
+    if (tempMsg) {
+      tempMsg.status = 'failed'
+      tempMsg.failReason = `${error?.code || ''} ${error?.content || error?.message || '发送失败'}`.trim()
+    }
+    ElMessage.error('发送失败: ' + (error?.content || error?.message || '请重试'))
+    return false
+  }
+}
+
 const sendText = async () => {
   const text = inputText.value.trim()
-  if (!text) return
-  if (!window.goeasy) return ElMessage.error('聊天服务未连接')
-  if (!props.agentOnline && !window.__kefuCsOnline) {
-    ElMessage.warning('客服正在连接，请稍候…')
+  if (!text || sending.value) return
+
+  const normalized = normalizeCustomerImId(props.customerId)
+  if (!normalized.ok) {
+    ElMessage.error(normalized.reason || '客户ID无效，无法发送')
     return
   }
-  if (!sessionReady) {
+  if (!window.goeasy || !isGoeasyConnected()) {
+    ElMessage.error('聊天服务未连接，请刷新页面')
+    return
+  }
+  if (!props.agentOnline && !window.__kefuCsOnline) {
+    ElMessage.warning('客服未上线，请先上线后再发')
+    return
+  }
+
+  const target = normalized.id
+  if (!sessionReady || sessionCustomerId !== target) {
     try {
-      await ensureCustomerAccepted(props.customerId, props.customerData)
+      await ensureCustomerAccepted(target, props.customerData || { name: target, avatar: '' })
       sessionReady = true
+      sessionCustomerId = target
     } catch (error) {
       ElMessage.error('会话未接入：' + (error?.content || '未知错误'))
       return
     }
   }
 
-  const customerData = props.customerData || { name: props.customerId, avatar: '' }
-  const message = buildCsTextMessage(props.teamId, props.customerId, customerData, text)
-
-  console.log('[ChatDialog] 发送消息 → 用户ID:', props.customerId, message)
-
-  const tempId = 'local-' + Date.now()
+  const tempId = 'local-' + Date.now() + '-' + Math.random().toString(36).slice(2, 8)
   const tempMsg = {
     messageId: tempId,
     _tempId: tempId,
@@ -238,34 +305,32 @@ const sendText = async () => {
     timestamp: Date.now(),
     payload: { text },
     status: 'sending',
-    showTime: shouldShowTime(Date.now())
+    showTime: shouldShowTime(Date.now()),
+    _targetCustomerId: target
   }
   messages.value.push(tempMsg)
   scrollToBottom()
   inputText.value = ''
+  sending.value = true
+  try {
+    await doSendText(text, tempMsg)
+  } finally {
+    sending.value = false
+  }
+}
 
-  window.goeasy.im.sendMessage({
-    message: message,
-    onSuccess: (res) => {
-      console.log('[ChatDialog] ✅ 发送成功', res)
-      const idx = messages.value.findIndex(m => m._tempId === tempId)
-      if (idx > -1) {
-        messages.value[idx].status = 'success'
-        if (res?.messageId) {
-          messages.value[idx].messageId = res.messageId
-        }
-      }
-    },
-    onFailed: (error) => {
-      console.error('[ChatDialog] ❌ 发送失败', error)
-      const idx = messages.value.findIndex(m => m._tempId === tempId)
-      if (idx > -1) {
-        messages.value[idx].status = 'failed'
-        messages.value[idx].failReason = `${error.code}: ${error.content}`
-      }
-      ElMessage.error('发送失败: ' + error.content)
-    }
-  })
+const resendFailed = async (msg) => {
+  if (!msg || msg.status !== 'failed' || sending.value) return
+  const text = msg.payload?.text
+  if (!text) return
+  msg.status = 'sending'
+  msg.failReason = ''
+  sending.value = true
+  try {
+    await doSendText(text, msg)
+  } finally {
+    sending.value = false
+  }
 }
 
 const shouldShowTime = (ts) => {
@@ -284,25 +349,37 @@ const scrollToBottom = () => {
   })
 }
 const markRead = () => {
-  const csteam = window.goeasy?.im?.csteam(props.teamId)
-  if (csteam) {
-    csteam.markMessageAsRead({ type: GoEasy.IM_SCENE.CS, id: props.customerId })
+  const target = safeCustomerId.value
+  const team = window.goeasy?.im?.csteam(props.teamId)
+  if (team && target) {
+    team.markMessageAsRead({ type: GoEasy.IM_SCENE.CS, id: target })
   }
 }
 const previewImage = (url) => window.open(url)
 
 const onDialogOpened = async () => {
-  console.log('[ChatDialog] 弹窗已打开, customerId=', props.customerId)
   if (!agentId.value) agentId.value = window.__kefuAgentId || 'KF' + localStorage.getItem('username')
   sessionReady = false
+  sessionCustomerId = ''
+  listeningCustomerId = ''
   proxy.$emitter.on('kefu-cs-new-message', onGlobalCsMessage)
 
+  const normalized = normalizeCustomerImId(props.customerId)
+  if (!normalized.ok) {
+    ElMessage.error(normalized.reason || '客户ID无效')
+    return
+  }
+  if (normalized.changed) {
+    ElMessage.info(`已纠正客户ID为 ${normalized.id}`)
+  }
+
   try {
     await ensureCustomerAccepted(
-      props.customerId,
-      props.customerData || { name: props.customerId, avatar: '' }
+      normalized.id,
+      props.customerData || { name: normalized.id, avatar: '' }
     )
     sessionReady = true
+    sessionCustomerId = normalized.id
   } catch (error) {
     ElMessage.warning('接入会话：' + (error?.content || '请稍后重试'))
   }
@@ -313,15 +390,29 @@ const onDialogOpened = async () => {
 
 const onDialogClose = () => {
   proxy.$emitter.off('kefu-cs-new-message', onGlobalCsMessage)
-  unlisten = null
+  listeningCustomerId = ''
   sessionReady = false
+  sessionCustomerId = ''
   messages.value = []
   lastTimestamp.value = null
+  sending.value = false
 }
 
+watch(
+  () => props.customerId,
+  (id, oldId) => {
+    if (!props.visible || !id || id === oldId) return
+    sessionReady = false
+    sessionCustomerId = ''
+    lastTimestamp.value = null
+    messages.value = []
+    onDialogOpened()
+  }
+)
+
 onUnmounted(() => {
   proxy.$emitter.off('kefu-cs-new-message', onGlobalCsMessage)
-  unlisten = null
+  listeningCustomerId = ''
 })
 </script>
 
@@ -329,6 +420,7 @@ onUnmounted(() => {
 .chat-container { display: flex; flex-direction: column; height: 500px; }
 .chat-toolbar { display: flex; justify-content: space-between; align-items: center; margin-bottom: 6px; }
 .toolbar-title { font-size: 13px; color: #666; }
+.target-id { margin-left: 8px; color: #409eff; font-family: Consolas, monospace; }
 .msg-list { flex: 1; overflow-y: auto; background: rgba(0,0,0,0.03); border-radius: 8px; padding: 10px; margin-bottom: 10px; }
 .msg-item { margin-bottom: 8px; }
 .msg-time { text-align: center; font-size: 12px; color: #999; margin: 8px 0; }
@@ -340,7 +432,8 @@ onUnmounted(() => {
 .msg-text { font-size: 14px; color: #333; }
 .msg-image { cursor: pointer; }
 .msg-order { background: #f0f0f0; padding: 8px; border-radius: 8px; font-size: 13px; }
-.send-failed { text-align: right; margin-top: 2px; margin-right: 42px; cursor: pointer; }
+.send-failed { text-align: right; margin-top: 2px; margin-right: 42px; cursor: pointer; display: flex; align-items: center; justify-content: flex-end; gap: 4px; }
+.resend-tip { font-size: 12px; color: #f56c6c; }
 .send-sending { text-align: right; margin-top: 2px; margin-right: 42px; }
 .input-area { padding: 8px 0; }
 .loading-tip { text-align: center; color: #aaa; font-size: 13px; padding: 10px; }
diff --git a/src/router/index.js b/src/router/index.js
index be75892..d2d5e52 100644
--- a/src/router/index.js
+++ b/src/router/index.js
@@ -213,6 +213,11 @@ const routes = [
         component: () => import('@/views/punishment/Detail.vue'),
         meta: { title: '处罚详情' }
       },
+      {
+        path: 'gongdan',
+        component: () => import('@/views/gongdan/List.vue'),
+        meta: { title: '投诉工单', perm: 'gdck666' }
+      },
 
       // ========== 商品管理（原有） ==========
       {
diff --git a/src/utils/club-context.js b/src/utils/club-context.js
index 8d848c2..5897450 100644
--- a/src/utils/club-context.js
+++ b/src/utils/club-context.js
@@ -143,6 +143,7 @@ const KEFU_MENU_ROWS = [
   { page_id: 'withdraw.data', parent_id: 'withdraw', path: '/withdraw/data', sort_order: 63, perm_codes: ['005bb'] },
   { page_id: 'withdraw.settings', parent_id: 'withdraw', path: '/withdraw/settings', sort_order: 64, perm_codes: ['5500a', '5500b', '5500c'] },
   { page_id: 'punishment', parent_id: '', path: '/punishment', sort_order: 80, perm_codes: ['005aa', '66693a', '66693b', '66693c', '66694c', '99933abs'] },
+  { page_id: 'gongdan', parent_id: '', path: '/gongdan', sort_order: 81, perm_codes: ['gdck666', 'gdcl666'] },
   { page_id: 'product.list', parent_id: 'product', path: '/product/list', sort_order: 91, perm_codes: ['2200a'] },
   { page_id: 'product.type-zone', parent_id: 'product', path: '/product/type-zone', sort_order: 92, perm_codes: ['7007a'] },
   { page_id: 'product.data', parent_id: 'product', path: '/product/data', sort_order: 93, perm_codes: ['2200a'] },
@@ -218,12 +219,20 @@ export function canShowMenuPage(pageId) {
   const access = getMenuAccess();
   if (!access) return false;
   const ids = access?.visible_page_ids;
-  if (!Array.isArray(ids) || ids.length === 0) return false;
-
-  // 侧栏以服务端 visible_page_ids 为准；permission_codes 由页面/API 二次校验
-  if (ids.includes(pageId)) return true;
-  const children = KEFU_MENU_PARENT_IDS[pageId];
-  return children ? children.some((id) => ids.includes(id)) : false;
+  if (Array.isArray(ids) && ids.length > 0) {
+    if (ids.includes(pageId)) return true;
+    const children = KEFU_MENU_PARENT_IDS[pageId];
+    if (children && children.some((id) => ids.includes(id))) return true;
+    // 兼容尚未 seed 的新菜单：本地已定义 + 用户有对应权限（或超管）
+    const row = KEFU_MENU_ROWS.find((r) => r.page_id === pageId);
+    if (!row) return false;
+    if (access.is_super) return true;
+    return pageAllowedByCodes(pageId, access.permission_codes || []);
+  }
+  if (access.is_super || access.is_group_admin) {
+    return !!KEFU_MENU_ROWS.find((r) => r.page_id === pageId);
+  }
+  return pageAllowedByCodes(pageId, access.permission_codes || []);
 }
 
 /** 写入菜单缓存，并同步服务端校正后的 effective_club_id */
@@ -370,6 +379,8 @@ export const JITUAN_API = {
   kefuCfgl: '/jituan/houtai/kefu-cfgl',
   adminAssignments: '/jituan/houtai/admin-assignments',
   clubManage: '/jituan/houtai/club-manage',
+  paymentChannelManage: '/jituan/houtai/payment-channel-manage',
+  clubCertUpload: '/jituan/houtai/club-cert-upload',
   memberList: '/jituan/houtai/hthqhylb',
   memberUpdate: '/jituan/houtai/htxghyxx',
   memberAdd: '/jituan/houtai/httjhy',
diff --git a/src/utils/kefuChat.js b/src/utils/kefuChat.js
index cfb0b2b..fe44ad9 100644
--- a/src/utils/kefuChat.js
+++ b/src/utils/kefuChat.js
@@ -2,8 +2,20 @@ import GoEasy from 'goeasy'
 
 export const KEFU_TEAM_ID = 'support_team'
 
+/** 与小程序 im-user.js 一致：仅 Boss / Ds / Sj；管事/组长统一 Ds */
+export const VALID_CUSTOMER_PREFIXES = ['Boss', 'Ds', 'Sj']
+const LEGACY_PREFIX_ALIAS = {
+  Gs: 'Ds',
+  Zz: 'Ds',
+  Guanshi: 'Ds',
+  Zuzhang: 'Ds',
+  Kaoheguan: 'Ds'
+}
+
 const NOTIFY_DEBOUNCE_MS = 2500
 const ONLINE_TIMEOUT_MS = 12000
+const SEND_MAX_RETRY = 3
+const SEND_RETRY_BASE_MS = 800
 
 let lastNotifyAt = 0
 let onlineInFlight = null
@@ -23,6 +35,65 @@ export function isGoeasyConnected() {
   }
 }
 
+/**
+ * 规范化客户 GoEasy ID，避免 Gs/Zz 等已废弃前缀发到空号
+ * @returns {{ ok: boolean, id: string, changed: boolean, reason?: string }}
+ */
+export function normalizeCustomerImId(rawId) {
+  const raw = String(rawId || '').trim()
+  if (!raw) {
+    return { ok: false, id: '', changed: false, reason: '缺少客户ID' }
+  }
+  if (/^KF/i.test(raw) || raw === KEFU_TEAM_ID) {
+    return { ok: false, id: raw, changed: false, reason: '不能向客服账号发消息' }
+  }
+
+  const m = raw.match(/^(Boss|Ds|Sj|Gs|Zz|Guanshi|Zuzhang|Kaoheguan)(\d+)$/i)
+  if (m) {
+    const prefixRaw = m[1]
+    const uid = m[2]
+    const canonKey = Object.keys(LEGACY_PREFIX_ALIAS).find(
+      (k) => k.toLowerCase() === prefixRaw.toLowerCase()
+    )
+    let prefix = canonKey ? LEGACY_PREFIX_ALIAS[canonKey] : null
+    if (!prefix) {
+      const hit = VALID_CUSTOMER_PREFIXES.find((p) => p.toLowerCase() === prefixRaw.toLowerCase())
+      prefix = hit || null
+    }
+    if (!prefix) {
+      return { ok: false, id: raw, changed: false, reason: '不支持的身份前缀' }
+    }
+    const id = prefix + uid
+    return { ok: true, id, changed: id !== raw }
+  }
+
+  if (/^\d+$/.test(raw)) {
+    return { ok: false, id: raw, changed: false, reason: '请选择身份前缀（打手/老板/商家）' }
+  }
+
+  // 会话列表偶发带额外字段时，尽量抽出标准 ID
+  const embedded = raw.match(/(Boss|Ds|Sj)\d+/i)
+  if (embedded) {
+    return normalizeCustomerImId(embedded[0])
+  }
+
+  return { ok: false, id: raw, changed: false, reason: '客户ID格式无效' }
+}
+
+export function isValidCustomerImId(id) {
+  return normalizeCustomerImId(id).ok
+}
+
+export function resolveConversationCustomerId(conv) {
+  if (!conv) return ''
+  const candidates = [conv.id, conv.userId, conv.customerId, conv.data?.id]
+  for (const c of candidates) {
+    const n = normalizeCustomerImId(c)
+    if (n.ok) return n.id
+  }
+  return String(conv.id || conv.userId || '').trim()
+}
+
 export function calcUnreadFromConversations(conversations = []) {
   return conversations.reduce((sum, c) => sum + (c.unread || 0), 0)
 }
@@ -238,25 +309,42 @@ export function getCsMessageCustomerId(message, teamId = KEFU_TEAM_ID, agentId)
   const tid = message.teamId || teamId
   const aid = agentId || window.__kefuAgentId
   const sender = message.senderId
-  const to = message.to || message.receiverId
+  const toId = typeof message.to === 'object' ? message.to?.id : (message.to || message.receiverId)
+
+  const pick = (raw) => {
+    const n = normalizeCustomerImId(raw)
+    return n.ok ? n.id : null
+  }
 
   try {
     if (typeof message.customerId === 'function') {
-      const cid = message.customerId()
-      if (cid && cid !== tid) return cid
+      const cid = pick(message.customerId())
+      if (cid) return cid
+    } else if (message.customerId) {
+      const cid = pick(message.customerId)
+      if (cid) return cid
     }
   } catch (e) {
     // ignore
   }
 
-  const parties = [sender, to].filter(Boolean)
-  for (const p of parties) {
-    if (p !== tid && p !== aid && !String(p).startsWith('KF')) return p
+  // 优先匹配标准客户 ID，避免误判成 team/agent
+  for (const p of [sender, toId]) {
+    const cid = pick(p)
+    if (cid && cid !== tid && cid !== aid) return cid
   }
-  if (sender === aid && to) return to
-  if (to === aid && sender) return sender
-  if (sender === tid && to) return to
-  if (to === tid && sender) return sender
+
+  const parties = [sender, toId].filter(Boolean)
+  for (const p of parties) {
+    if (p !== tid && p !== aid && !String(p).startsWith('KF')) {
+      const n = normalizeCustomerImId(p)
+      return n.ok ? n.id : p
+    }
+  }
+  if (sender === aid && toId) return pick(toId) || toId
+  if (toId === aid && sender) return pick(sender) || sender
+  if (sender === tid && toId) return pick(toId) || toId
+  if (toId === tid && sender) return pick(sender) || sender
   return null
 }
 
@@ -264,16 +352,25 @@ export function isCsMessageForCustomer(message, customerId, teamId = KEFU_TEAM_I
   if (!message || !customerId) return false
   if (message.teamId && message.teamId !== teamId) return false
   const cid = getCsMessageCustomerId(message, teamId, agentId)
+  if (!cid) return false
+  const expected = normalizeCustomerImId(customerId)
+  const actual = normalizeCustomerImId(cid)
+  if (expected.ok && actual.ok) return expected.id === actual.id
   return cid === customerId
 }
 
 export function buildCsTextMessage(teamId, customerId, customerData, text) {
+  const normalized = normalizeCustomerImId(customerId)
+  if (!normalized.ok) {
+    throw new Error(normalized.reason || '客户ID无效')
+  }
+  const targetId = normalized.id
   const message = window.goeasy.im.createTextMessage({
     text,
     to: {
       type: GoEasy.IM_SCENE.CS,
-      id: customerId,
-      data: customerData || { name: customerId, avatar: '' }
+      id: targetId,
+      data: customerData || { name: targetId, avatar: '' }
     }
   })
   message.teamId = teamId
@@ -281,9 +378,109 @@ export function buildCsTextMessage(teamId, customerId, customerData, text) {
   return message
 }
 
+function ensureCsOnlinePromise({ phone, force = false, emitter } = {}) {
+  return new Promise((resolve, reject) => {
+    ensureCsOnline({
+      phone,
+      force,
+      emitter,
+      onSuccess: () => resolve(true),
+      onFailed: (error) => reject(error || { content: '客服上线失败' })
+    })
+  })
+}
+
+/** 发送前：连线 + 客服在线 + accept 指定客户 */
+export async function prepareCsSend(customerId, customerData, { forceOnline = false } = {}) {
+  const normalized = normalizeCustomerImId(customerId)
+  if (!normalized.ok) {
+    throw { content: normalized.reason || '客户ID无效' }
+  }
+  if (!isGoeasyConnected() || !window.goeasy?.im) {
+    throw { content: '消息服务未连接，请刷新后重试' }
+  }
+
+  const phone = (window.__kefuAgentId || '').replace(/^KF/, '') || localStorage.getItem('username') || ''
+  await ensureCsOnlinePromise({ phone, force: forceOnline })
+
+  const online = await checkCsOnlineStatus()
+  if (!online) {
+    await ensureCsOnlinePromise({ phone, force: true })
+    const again = await checkCsOnlineStatus()
+    if (!again) throw { content: '客服未上线，请先点「上线」' }
+  }
+
+  await ensureCustomerAccepted(normalized.id, customerData || { name: normalized.id, avatar: '' })
+  return normalized.id
+}
+
+function sleep(ms) {
+  return new Promise((resolve) => setTimeout(resolve, ms))
+}
+
+function isRetryableSendError(error) {
+  const code = String(error?.code || '')
+  const msg = String(error?.content || error?.message || '').toLowerCase()
+  if (msg.includes('online') || msg.includes('上线') || msg.includes('连接') || msg.includes('timeout')) return true
+  if (msg.includes('network') || msg.includes('disconnect') || msg.includes('not connected')) return true
+  if (code === '503' || code === '408' || code === '500') return true
+  return false
+}
+
+function sendMessageOnce(message) {
+  return new Promise((resolve, reject) => {
+    if (!window.goeasy?.im) {
+      reject({ content: '消息服务未连接' })
+      return
+    }
+    window.goeasy.im.sendMessage({
+      message,
+      onSuccess: (res) => resolve(res || message),
+      onFailed: (error) => reject(error || { content: '发送失败' })
+    })
+  })
+}
+
+/**
+ * 向指定客户发送文本（带 ID 校验、上线/接入、有限重试）
+ * 保证 to.id 始终是规范化后的客户 ID
+ */
+export async function sendCsTextReliable(teamId, customerId, customerData, text, { maxRetry = SEND_MAX_RETRY } = {}) {
+  const targetId = await prepareCsSend(customerId, customerData)
+  let lastError = null
+
+  for (let attempt = 1; attempt <= maxRetry; attempt++) {
+    try {
+      if (!isGoeasyConnected()) {
+        throw { content: '消息服务未连接' }
+      }
+      if (attempt > 1) {
+        await prepareCsSend(targetId, customerData, { forceOnline: true })
+      }
+      const message = buildCsTextMessage(teamId || KEFU_TEAM_ID, targetId, customerData, text)
+      if (message?.to?.id && message.to.id !== targetId) {
+        throw { content: `收件人校验失败：期望 ${targetId}` }
+      }
+      const res = await sendMessageOnce(message)
+      return { res, customerId: targetId, message }
+    } catch (error) {
+      lastError = error
+      if (attempt >= maxRetry || !isRetryableSendError(error)) break
+      await sleep(SEND_RETRY_BASE_MS * attempt)
+    }
+  }
+  throw lastError || { content: '发送失败' }
+}
+
 export function ensureCustomerAccepted(customerId, customerData) {
   return new Promise((resolve, reject) => {
-    if (!window.goeasy?.im || !customerId) {
+    const normalized = normalizeCustomerImId(customerId)
+    if (!normalized.ok) {
+      reject({ content: normalized.reason || '客户ID无效' })
+      return
+    }
+    const targetId = normalized.id
+    if (!window.goeasy?.im) {
       reject({ content: '连接未就绪' })
       return
     }
@@ -298,14 +495,14 @@ export function ensureCustomerAccepted(customerId, customerData) {
     }
     csteam.accept({
       customer: {
-        id: customerId,
-        data: customerData || { name: customerId, avatar: '' }
+        id: targetId,
+        data: customerData || { name: targetId, avatar: '' }
       },
-      onSuccess: () => resolve(),
+      onSuccess: () => resolve(targetId),
       onFailed: (error) => {
         const msg = (error?.content || '').toLowerCase()
         if (msg.includes('already') || msg.includes('exist') || msg.includes('已')) {
-          resolve()
+          resolve(targetId)
           return
         }
         reject(error)
diff --git a/src/views/admin/ClubConfig.vue b/src/views/admin/ClubConfig.vue
index 311b346..a5f2def 100644
--- a/src/views/admin/ClubConfig.vue
+++ b/src/views/admin/ClubConfig.vue
@@ -5,7 +5,7 @@
       :closable="false"
       show-icon
       title="俱乐部主数据与小程序/支付/GoEasy 密钥"
-      description="仅超级管理员可编辑。修改后影响该俱乐部小程序登录、支付回调、IM 等，请谨慎操作。"
+      description="仅超级管理员可编辑。收款商户与提现商户可分开配置；证书支持直接上传，无需再手填服务器路径。"
       class="tip"
     />
 
@@ -41,7 +41,7 @@
       </template>
     </el-dialog>
 
-    <el-form v-loading="loading" :model="form" label-width="140px" class="config-form">
+    <el-form v-loading="loading" :model="form" label-width="150px" class="config-form">
       <el-divider content-position="left">小程序微信</el-divider>
       <el-form-item label="wx_appid">
         <el-input v-model="form.wx_appid" placeholder="小程序 AppID" />
@@ -50,31 +50,153 @@
         <el-input v-model="form.wx_secret" type="password" show-password placeholder="小程序 Secret" />
       </el-form-item>
 
-      <el-divider content-position="left">微信支付（同一商户号，V2 收款 / V3 提现 密钥分开配）</el-divider>
-      <el-form-item label="商户号 mch_id">
-        <el-input v-model="form.mch_id" />
+      <!-- ========== 收款商户（点单/会员 V2） ========== -->
+      <el-divider content-position="left">收款商户（点单 / 会员 / 押金 · V2）</el-divider>
+      <el-alert
+        type="info"
+        :closable="false"
+        show-icon
+        class="section-tip"
+        title="专门标记为收款商户：下单走这套；退款应对齐这套商户与证书。"
+      />
+      <el-form-item label="收款商户号 mch_id">
+        <el-input v-model="form.mch_id" placeholder="微信支付商户号（收款）" />
       </el-form-item>
       <el-form-item label="pay_app_id">
         <el-input v-model="form.pay_app_id" placeholder="可与 wx_appid 相同，或留空" />
       </el-form-item>
-      <el-form-item label="APIv2 密钥 mch_key">
+      <el-form-item label="收款 APIv2 密钥">
         <el-input
           v-model="form.mch_key"
           type="password"
           show-password
-          placeholder="小程序 JSAPI 收款（会员/点单/押金等）"
+          placeholder="商户平台 → API安全 → APIv2密钥"
         />
-        <div class="field-help">微信商户平台 → API安全 → 设置APIv2密钥。与下方 APIv3 不是同一个。</div>
       </el-form-item>
-      <el-form-item label="APIv3 密钥 api_v3_key">
+      <el-form-item label="收款私钥 key.pem">
+        <div class="upload-row">
+          <el-input v-model="form.pay_key_path" placeholder="上传后自动填入路径" readonly />
+          <el-upload
+            :show-file-list="false"
+            :http-request="(opt) => uploadCert('pay_key', opt)"
+            accept=".pem,.key"
+          >
+            <el-button :loading="uploadingKind === 'pay_key'">上传</el-button>
+          </el-upload>
+        </div>
+      </el-form-item>
+      <el-form-item label="收款证书 cert.pem">
+        <div class="upload-row">
+          <el-input v-model="form.pay_cert_path" placeholder="上传后自动填入路径" readonly />
+          <el-upload
+            :show-file-list="false"
+            :http-request="(opt) => uploadCert('pay_cert', opt)"
+            accept=".pem,.crt"
+          >
+            <el-button :loading="uploadingKind === 'pay_cert'">上传</el-button>
+          </el-upload>
+        </div>
+      </el-form-item>
+
+      <!-- ========== 提现商户（V3） ========== -->
+      <el-divider content-position="left">提现商户（转账到零钱 · V3，可与收款不同）</el-divider>
+      <el-form-item label="提现商户号">
+        <el-input
+          v-model="form.withdraw_mch_id"
+          placeholder="留空则回落收款商户号 mch_id"
+        />
+        <div class="field-help">与收款商户不同时必填；相同可留空。</div>
+      </el-form-item>
+      <el-form-item label="提现 APIv3 密钥">
         <el-input
           v-model="form.api_v3_key"
           type="password"
           show-password
-          placeholder="自动提现 / 转账到零钱 / 回调解密"
+          placeholder="商户平台 → API安全 → APIv3密钥"
         />
-        <div class="field-help">微信商户平台 → API安全 → 设置APIv3密钥。仅用于提现，不用于小程序收款。</div>
       </el-form-item>
+      <el-form-item label="提现私钥 key.pem">
+        <div class="upload-row">
+          <el-input v-model="form.private_key_path" placeholder="上传后自动填入路径" readonly />
+          <el-upload
+            :show-file-list="false"
+            :http-request="(opt) => uploadCert('withdraw_key', opt)"
+            accept=".pem,.key"
+          >
+            <el-button :loading="uploadingKind === 'withdraw_key'">上传</el-button>
+          </el-upload>
+        </div>
+      </el-form-item>
+      <el-form-item label="提现证书 cert.pem">
+        <div class="upload-row">
+          <el-input :model-value="withdrawCertHint" placeholder="与私钥同目录，上传后自动配对序列号" readonly />
+          <el-upload
+            :show-file-list="false"
+            :http-request="(opt) => uploadCert('withdraw_cert', opt)"
+            accept=".pem,.crt"
+          >
+            <el-button :loading="uploadingKind === 'withdraw_cert'">上传</el-button>
+          </el-upload>
+        </div>
+      </el-form-item>
+      <el-form-item label="平台证书/公钥">
+        <div class="upload-row">
+          <el-input v-model="form.platform_cert_dir" placeholder="上传后自动填入目录" readonly />
+          <el-upload
+            :show-file-list="false"
+            :http-request="(opt) => uploadCert('withdraw_platform', opt)"
+            accept=".pem"
+          >
+            <el-button :loading="uploadingKind === 'withdraw_platform'">上传</el-button>
+          </el-upload>
+        </div>
+        <div class="field-help">回调验签用；存为提现目录下的 pub_key.pem，字段记录目录。</div>
+      </el-form-item>
+      <el-form-item label="证书序列号">
+        <el-input v-model="form.cert_serial_no" placeholder="一般可留空，系统按私钥自动配对" />
+      </el-form-item>
+
+      <!-- ========== 小程序收款通道：微信直连 / 付呗 ========== -->
+      <el-divider content-position="left">小程序收款通道（微信直连 / 付呗）</el-divider>
+      <el-alert
+        type="info"
+        :closable="false"
+        show-icon
+        class="section-tip"
+        title="前端仍走「微信支付」；此处选择实际下单走微信商户号还是付呗。默认微信直连，不改不影响现网。"
+      />
+      <el-form-item label="当前选用">
+        <el-radio-group v-model="form.mini_pay_channel">
+          <el-radio label="wechat">微信直连商户号</el-radio>
+          <el-radio label="fubei">付呗</el-radio>
+        </el-radio-group>
+        <div class="field-help">保存俱乐部配置时会一并写入；也可点下方「仅切换通道」立即生效。</div>
+      </el-form-item>
+      <el-form-item label="付呗开放平台ID">
+        <el-input v-model="fubeiForm.app_id" placeholder="如 202607111990887" />
+      </el-form-item>
+      <el-form-item label="付呗接口密钥">
+        <el-input
+          v-model="fubeiForm.api_key"
+          type="password"
+          show-password
+          :placeholder="fubeiForm.api_key_configured ? `已配置 ${fubeiForm.api_key_masked}，留空则不修改` : '付呗 app_secret'"
+        />
+      </el-form-item>
+      <el-form-item label="付呗门店ID">
+        <el-input v-model="fubeiForm.store_id" placeholder="如 2384931" />
+      </el-form-item>
+      <el-form-item label="付呗商户ID">
+        <el-input v-model="fubeiForm.merchant_id" placeholder="如 3245035（选填）" />
+      </el-form-item>
+      <el-form-item label="支付小程序AppID">
+        <el-input v-model="fubeiForm.mini_app_id" placeholder="可与 wx_appid 相同" />
+      </el-form-item>
+      <el-form-item>
+        <el-button type="primary" plain :loading="fubeiSaving" @click="saveFubeiOnly">保存付呗配置</el-button>
+        <el-button :loading="channelSwitching" @click="switchChannelOnly">仅切换通道</el-button>
+      </el-form-item>
+
       <el-alert
         v-if="payWarnings.length"
         type="warning"
@@ -83,15 +205,6 @@
         class="pay-warn"
         :title="payWarnings.join('；')"
       />
-      <el-form-item label="cert_serial_no">
-        <el-input v-model="form.cert_serial_no" placeholder="APIv3 商户证书序列号（提现签名用）" />
-      </el-form-item>
-      <el-form-item label="private_key_path">
-        <el-input v-model="form.private_key_path" placeholder="服务器上 apiclient_key.pem 路径（提现签名用）" />
-      </el-form-item>
-      <el-form-item label="platform_cert_dir">
-        <el-input v-model="form.platform_cert_dir" placeholder="微信平台证书目录（提现回调验签用）" />
-      </el-form-item>
 
       <el-divider content-position="left">服务号</el-divider>
       <el-form-item label="official_appid">
@@ -131,7 +244,7 @@
 </template>
 
 <script setup>
-import { ref, reactive, onMounted } from 'vue'
+import { ref, reactive, computed, onMounted } from 'vue'
 import { ElMessage } from 'element-plus'
 import { Refresh } from '@element-plus/icons-vue'
 import request from '@/utils/request'
@@ -141,6 +254,7 @@ const loading = ref(false)
 const saving = ref(false)
 const creating = ref(false)
 const createVisible = ref(false)
+const uploadingKind = ref('')
 const clubList = ref([])
 const currentClubId = ref('xq')
 const createForm = reactive({
@@ -150,6 +264,19 @@ const createForm = reactive({
   from_club: 'xq',
 })
 const payWarnings = ref([])
+const fubeiSaving = ref(false)
+const channelSwitching = ref(false)
+const fubeiForm = reactive({
+  id: null,
+  name: '主付呗',
+  app_id: '',
+  api_key: '',
+  api_key_masked: '',
+  api_key_configured: false,
+  store_id: '',
+  merchant_id: '',
+  mini_app_id: '',
+})
 const form = reactive({
   name: '',
   wx_appid: '',
@@ -157,6 +284,10 @@ const form = reactive({
   mch_id: '',
   pay_app_id: '',
   mch_key: '',
+  pay_cert_path: '',
+  pay_key_path: '',
+  withdraw_mch_id: '',
+  mini_pay_channel: 'wechat',
   api_v3_key: '',
   cert_serial_no: '',
   private_key_path: '',
@@ -177,6 +308,15 @@ const form = reactive({
 
 const phone = localStorage.getItem('username')
 
+const withdrawCertHint = computed(() => {
+  const key = form.private_key_path || ''
+  if (!key) return ''
+  if (key.includes('apiclient_key.pem')) {
+    return key.replace('apiclient_key.pem', 'apiclient_cert.pem')
+  }
+  return key
+})
+
 const loadClubList = async () => {
   const res = await request.post(JITUAN_API.clubManage, { phone, action: 'list' })
   if (res.code === 0) {
@@ -197,8 +337,15 @@ const loadClub = async () => {
       club_id: currentClubId.value,
     })
     if (res.code === 0 && res.data) {
-      Object.assign(form, res.data)
+      Object.assign(form, {
+        pay_cert_path: '',
+        pay_key_path: '',
+        withdraw_mch_id: '',
+        mini_pay_channel: 'wechat',
+        ...res.data,
+      })
       payWarnings.value = (res.data.pay_config && res.data.pay_config.warnings) || []
+      await loadFubeiChannel()
     } else {
       ElMessage.error(res.msg || '加载失败')
     }
@@ -209,6 +356,130 @@ const loadClub = async () => {
   }
 }
 
+const loadFubeiChannel = async () => {
+  try {
+    const res = await request.post(JITUAN_API.paymentChannelManage, {
+      phone,
+      action: 'get',
+      club_id: currentClubId.value,
+    })
+    if (res.code !== 0) return
+    if (res.data?.mini_pay_channel) {
+      form.mini_pay_channel = res.data.mini_pay_channel
+    }
+    const list = res.data?.fubei_channels || []
+    const row = list[0]
+    if (row) {
+      Object.assign(fubeiForm, {
+        id: row.id,
+        name: row.name || '主付呗',
+        app_id: row.app_id || '',
+        api_key: '',
+        api_key_masked: row.api_key_masked || '',
+        api_key_configured: !!row.api_key_configured,
+        store_id: row.store_id != null ? String(row.store_id) : '',
+        merchant_id: row.merchant_id || '',
+        mini_app_id: row.mini_app_id || '',
+      })
+    } else {
+      Object.assign(fubeiForm, {
+        id: null,
+        name: '主付呗',
+        app_id: '',
+        api_key: '',
+        api_key_masked: '',
+        api_key_configured: false,
+        store_id: '',
+        merchant_id: '',
+        mini_app_id: form.wx_appid || '',
+      })
+    }
+  } catch {
+    /* 旧后端无此接口时忽略 */
+  }
+}
+
+const saveFubeiOnly = async () => {
+  fubeiSaving.value = true
+  try {
+    const payload = {
+      phone,
+      action: 'save_fubei',
+      club_id: currentClubId.value,
+      id: fubeiForm.id,
+      name: fubeiForm.name || '主付呗',
+      app_id: fubeiForm.app_id,
+      store_id: fubeiForm.store_id,
+      merchant_id: fubeiForm.merchant_id,
+      mini_app_id: fubeiForm.mini_app_id || form.wx_appid,
+      is_default: true,
+      activate: form.mini_pay_channel === 'fubei',
+    }
+    if (fubeiForm.api_key) payload.api_key = fubeiForm.api_key
+    const res = await request.post(JITUAN_API.paymentChannelManage, payload)
+    if (res.code === 0) {
+      ElMessage.success(res.msg || '付呗配置已保存')
+      await loadFubeiChannel()
+    } else {
+      ElMessage.error(res.msg || '保存失败')
+    }
+  } catch {
+    ElMessage.error('保存付呗配置失败')
+  } finally {
+    fubeiSaving.value = false
+  }
+}
+
+const switchChannelOnly = async () => {
+  channelSwitching.value = true
+  try {
+    const res = await request.post(JITUAN_API.paymentChannelManage, {
+      phone,
+      action: 'set_mini_pay_channel',
+      club_id: currentClubId.value,
+      mini_pay_channel: form.mini_pay_channel,
+    })
+    if (res.code === 0) {
+      ElMessage.success(res.msg || '通道已切换')
+      if (res.warning) ElMessage.warning('请先完善付呗配置')
+    } else {
+      ElMessage.error(res.msg || '切换失败')
+    }
+  } catch {
+    ElMessage.error('切换通道失败')
+  } finally {
+    channelSwitching.value = false
+  }
+}
+
+const uploadCert = async (kind, opt) => {
+  const file = opt?.file
+  if (!file || !currentClubId.value) return
+  uploadingKind.value = kind
+  try {
+    const fd = new FormData()
+    fd.append('phone', phone || '')
+    fd.append('club_id', currentClubId.value)
+    fd.append('kind', kind)
+    fd.append('file', file)
+    const res = await request.post(JITUAN_API.clubCertUpload, fd)
+    if (res.code === 0) {
+      ElMessage.success('上传成功')
+      const d = res.data || {}
+      if (d.pay_key_path !== undefined) form.pay_key_path = d.pay_key_path || ''
+      if (d.pay_cert_path !== undefined) form.pay_cert_path = d.pay_cert_path || ''
+      if (d.private_key_path !== undefined) form.private_key_path = d.private_key_path || ''
+      if (d.platform_cert_dir !== undefined) form.platform_cert_dir = d.platform_cert_dir || ''
+    } else {
+      ElMessage.error(res.msg || '上传失败')
+    }
+  } catch {
+    ElMessage.error('上传失败')
+  } finally {
+    uploadingKind.value = ''
+  }
+}
+
 const saveClub = async () => {
   saving.value = true
   try {
@@ -221,6 +492,7 @@ const saveClub = async () => {
     if (res.code === 0) {
       ElMessage.success('保存成功')
       await loadClubList()
+      await loadClub()
     } else {
       ElMessage.error(res.msg || '保存失败')
     }
@@ -264,7 +536,7 @@ const createClub = async () => {
       ElMessage.error(res.msg || '创建失败')
     }
   } catch {
-    ElMessage.error('创建失败，请确认账号有 000001 权限且后端已部署')
+    ElMessage.error('创建失败，请确认账号有权限且后端已部署')
   } finally {
     creating.value = false
   }
@@ -283,6 +555,9 @@ onMounted(async () => {
 .tip {
   margin-bottom: 16px;
 }
+.section-tip {
+  margin-bottom: 12px;
+}
 .toolbar {
   display: flex;
   align-items: center;
@@ -290,7 +565,7 @@ onMounted(async () => {
   margin-bottom: 20px;
 }
 .config-form {
-  max-width: 720px;
+  max-width: 820px;
 }
 .field-help {
   font-size: 12px;
@@ -299,6 +574,15 @@ onMounted(async () => {
   margin-top: 4px;
 }
 .pay-warn {
-  margin-bottom: 16px;
+  margin: 12px 0 20px;
+}
+.upload-row {
+  display: flex;
+  gap: 8px;
+  width: 100%;
+  align-items: center;
+}
+.upload-row .el-input {
+  flex: 1;
 }
 </style>
diff --git a/src/views/chat/Agent.vue b/src/views/chat/Agent.vue
index 3eeca55..2bfd560 100644
--- a/src/views/chat/Agent.vue
+++ b/src/views/chat/Agent.vue
@@ -109,7 +109,9 @@
             <el-button :disabled="!searchRole || !searchUid" @click="startNewChat">发起会话</el-button>
           </template>
         </el-input>
-        <div class="search-tip">示例：选择“打手”，输入123456，将联系 Ds123456</div>
+        <div class="search-tip">
+          身份与小程序一致：打手/管事/组长 → Ds，老板 → Boss，商家 → Sj。示例：打手 + 123456 = Ds123456
+        </div>
       </div>
     </div>
 
@@ -140,17 +142,17 @@ import {
   goOnlineManually,
   goOfflineManually,
   isGoeasyConnected,
-  checkCsOnlineStatus
+  checkCsOnlineStatus,
+  normalizeCustomerImId,
+  resolveConversationCustomerId
 } from '@/utils/kefuChat'
 
 const { proxy } = getCurrentInstance()
 
 const availableRoles = [
-  { prefix: 'Ds', name: '打手' },
+  { prefix: 'Ds', name: '打手/管事/组长' },
   { prefix: 'Boss', name: '老板' },
-  { prefix: 'Gs', name: '管事' },
-  { prefix: 'Sj', name: '商家' },
-  { prefix: 'Zz', name: '组长' }
+  { prefix: 'Sj', name: '商家' }
 ]
 
 const goeasyReady = ref(isGoeasyConnected())
@@ -190,7 +192,10 @@ function getCsteamLocal() {
 function filterConversations(convs) {
   if (activeRole.value === 'all') return convs
   return convs.filter(c => {
-    const userId = c.userId || c.id || ''
+    const userId = resolveConversationCustomerId(c) || c.userId || c.id || ''
+    if (activeRole.value === 'Ds') {
+      return /^(Ds|Gs|Zz)/i.test(userId)
+    }
     return userId.startsWith(activeRole.value)
   })
 }
@@ -311,8 +316,21 @@ const acceptAndOpenChat = async (conv, openDialog = true) => {
     ElMessage.warning('请先上线后再接入会话')
     return
   }
-  const customerId = conv.id || conv.userId
-  const customerData = conv.data || { name: customerId, avatar: defaultAvatar }
+  const rawId = resolveConversationCustomerId(conv)
+  const normalized = normalizeCustomerImId(rawId)
+  if (!normalized.ok) {
+    ElMessage.error(normalized.reason || '客户ID无效，无法接入')
+    return
+  }
+  if (normalized.changed) {
+    ElMessage.info(`已纠正客户ID：${rawId} → ${normalized.id}`)
+  }
+  const customerId = normalized.id
+  const customerData = {
+    ...(conv.data || {}),
+    name: conv.data?.name || customerId,
+    avatar: conv.data?.avatar || defaultAvatar
+  }
   try {
     await ensureCustomerAccepted(customerId, customerData)
     ElMessage.success('已接入')
@@ -348,8 +366,21 @@ const endConversation = (conv) => {
 }
 
 const openChat = async (conv) => {
-  const customerId = conv.id || conv.userId
-  const customerData = conv.data || { name: customerId, avatar: defaultAvatar }
+  const rawId = resolveConversationCustomerId(conv)
+  const normalized = normalizeCustomerImId(rawId)
+  if (!normalized.ok) {
+    ElMessage.error(normalized.reason || '客户ID无效')
+    return
+  }
+  if (normalized.changed) {
+    ElMessage.info(`已纠正客户ID：${rawId} → ${normalized.id}`)
+  }
+  const customerId = normalized.id
+  const customerData = {
+    ...(conv.data || {}),
+    name: conv.data?.name || customerId,
+    avatar: conv.data?.avatar || defaultAvatar
+  }
   if (!goeasyReady.value) {
     ElMessage.warning('消息服务连接中，请稍候…')
     return
@@ -385,14 +416,19 @@ const startNewChat = () => {
     return
   }
 
-  const fullId = searchRole.value + uid
-  const active = activeList.value.find(c => (c.id === fullId || c.userId === fullId))
+  const normalized = normalizeCustomerImId(searchRole.value + uid)
+  if (!normalized.ok) {
+    ElMessage.warning(normalized.reason || '客户ID无效')
+    return
+  }
+  const fullId = normalized.id
+  const active = activeList.value.find(c => resolveConversationCustomerId(c) === fullId)
   if (active) {
     openChat(active)
     return
   }
 
-  const pending = pendingList.value.find(c => c.id === fullId)
+  const pending = pendingList.value.find(c => resolveConversationCustomerId(c) === fullId)
   if (pending) {
     acceptAndOpenChat(pending, true)
     return
diff --git a/src/views/gongdan/List.vue b/src/views/gongdan/List.vue
new file mode 100644
index 0000000..7849f46
--- /dev/null
+++ b/src/views/gongdan/List.vue
@@ -0,0 +1,729 @@
+<template>
+  <div class="gongdan-page">
+    <div class="stat-row">
+      <div class="stat-card danger" @click="quickFilter(1)">
+        <div class="stat-label">待处理</div>
+        <div class="stat-num">{{ stats.pending }}<span class="unit">条</span></div>
+      </div>
+      <div class="stat-card warn" @click="quickFilter(3)">
+        <div class="stat-label">不满意</div>
+        <div class="stat-num">{{ stats.dissatisfied }}<span class="unit">条</span></div>
+      </div>
+      <div class="stat-card escalate" @click="filterEscalated">
+        <div class="stat-label">二次投诉待办</div>
+        <div class="stat-num">{{ stats.escalated }}<span class="unit">条</span></div>
+      </div>
+      <div class="stat-card need" @click="filterNeedHandle">
+        <div class="stat-label">需处理合计</div>
+        <div class="stat-num">{{ stats.need_handle }}<span class="unit">条</span></div>
+      </div>
+      <div class="stat-card ok" @click="quickFilter(2)">
+        <div class="stat-label">已处理</div>
+        <div class="stat-num">{{ stats.done }}<span class="unit">条</span></div>
+      </div>
+      <div class="stat-card muted" @click="resetFilters">
+        <div class="stat-label">全部工单</div>
+        <div class="stat-num">{{ stats.total }}<span class="unit">条</span></div>
+      </div>
+    </div>
+
+    <el-card shadow="never" class="filter-card">
+      <el-form :inline="true" @submit.prevent>
+        <el-form-item label="状态">
+          <el-select v-model="filters.zhuangtai" clearable placeholder="全部" style="width:140px">
+            <el-option label="处理中" :value="1" />
+            <el-option label="已处理" :value="2" />
+            <el-option label="不满意" :value="3" />
+            <el-option label="已关闭" :value="4" />
+          </el-select>
+        </el-form-item>
+        <el-form-item label="类型">
+          <el-select v-model="filters.leixing" clearable placeholder="全部" style="width:140px">
+            <el-option label="订单投诉" :value="1" />
+            <el-option label="充值投诉" :value="2" />
+            <el-option label="罚款投诉" :value="3" />
+            <el-option label="管事投诉" :value="4" />
+            <el-option label="被骗投诉" :value="5" />
+          </el-select>
+        </el-form-item>
+        <el-form-item label="关键词">
+          <el-input
+            v-model="filters.keyword"
+            clearable
+            placeholder="工单号/用户/订单ID/充值ID"
+            style="width:240px"
+            @keyup.enter="search"
+          />
+        </el-form-item>
+        <el-form-item>
+          <el-button type="primary" :loading="loading" @click="search">搜索</el-button>
+          <el-button :loading="loading" @click="refresh">刷新</el-button>
+          <el-button @click="resetFilters">重置</el-button>
+        </el-form-item>
+      </el-form>
+    </el-card>
+
+    <el-card shadow="never">
+      <el-table
+        :data="list"
+        v-loading="loading"
+        border
+        stripe
+        row-key="gongdan_id"
+        :row-class-name="rowClassName"
+        @row-click="openDetail"
+      >
+        <el-table-column label="工单号" min-width="200">
+          <template #default="{ row }">
+            <div class="id-cell">
+              <span class="mono">{{ row.gongdan_id }}</span>
+              <el-button type="primary" link size="small" @click.stop="copyText(row.gongdan_id)">复制</el-button>
+            </div>
+            <div class="badge-row">
+              <el-tag v-if="isPending(row)" type="danger" size="small" effect="dark">待处理</el-tag>
+              <el-tag v-if="row.zhuangtai === 3" type="warning" size="small" effect="dark">不满意</el-tag>
+              <el-tag v-if="(row.shengji_cishu || 0) > 0" type="danger" size="small" effect="plain">
+                第{{ (row.shengji_cishu || 0) + 1 }}次投诉
+              </el-tag>
+            </div>
+          </template>
+        </el-table-column>
+        <el-table-column prop="leixing_label" label="类型" width="100" />
+        <el-table-column label="状态" width="110">
+          <template #default="{ row }">
+            <el-tag :type="statusTagType(row.zhuangtai)" size="small" effect="dark">
+              {{ row.zhuangtai_label || statusLabel(row.zhuangtai) }}
+            </el-tag>
+          </template>
+        </el-table-column>
+        <el-table-column label="投诉次数" width="100" align="center">
+          <template #default="{ row }">
+            <span :class="{ 'text-danger': (row.shengji_cishu || 0) > 0 }">
+              {{ (row.shengji_cishu || 0) + 1 }}次
+            </span>
+          </template>
+        </el-table-column>
+        <el-table-column label="申请人" width="130">
+          <template #default="{ row }">
+            <div class="id-cell">
+              <span>{{ row.shenqingren_id || '-' }}</span>
+              <el-button
+                v-if="row.shenqingren_id"
+                type="primary"
+                link
+                size="small"
+                @click.stop="copyText(row.shenqingren_id)"
+              >复制</el-button>
+            </div>
+          </template>
+        </el-table-column>
+        <el-table-column label="关联单号" min-width="180">
+          <template #default="{ row }">
+            <div v-if="row.order_id" class="id-cell">
+              <span class="muted">订单</span>
+              <span class="mono">{{ row.order_id }}</span>
+              <el-button type="primary" link size="small" @click.stop="copyText(row.order_id)">复制</el-button>
+            </div>
+            <div v-if="row.chongzhi_id" class="id-cell">
+              <span class="muted">充值</span>
+              <span class="mono">{{ row.chongzhi_id }}</span>
+              <el-button type="primary" link size="small" @click.stop="copyText(row.chongzhi_id)">复制</el-button>
+            </div>
+            <div v-if="row.fadan_id" class="id-cell">
+              <span class="muted">罚单</span>
+              <span class="mono">{{ row.fadan_id }}</span>
+              <el-button type="primary" link size="small" @click.stop="copyText(row.fadan_id)">复制</el-button>
+            </div>
+            <div v-if="row.guanshi_id" class="id-cell">
+              <span class="muted">管事</span>
+              <span class="mono">{{ row.guanshi_id }}</span>
+              <el-button type="primary" link size="small" @click.stop="copyText(row.guanshi_id)">复制</el-button>
+            </div>
+            <span v-if="!row.order_id && !row.chongzhi_id && !row.fadan_id && !row.guanshi_id">-</span>
+          </template>
+        </el-table-column>
+        <el-table-column prop="shuoming" label="说明" min-width="160" show-overflow-tooltip />
+        <el-table-column label="处理人" width="120">
+          <template #default="{ row }">
+            <span>{{ row.chuliren_name || row.chuliren_id || '-' }}</span>
+          </template>
+        </el-table-column>
+        <el-table-column label="创建时间" width="170">
+          <template #default="{ row }">{{ formatTime(row.CreateTime) }}</template>
+        </el-table-column>
+        <el-table-column label="操作" width="100" fixed="right">
+          <template #default="{ row }">
+            <el-button type="primary" link @click.stop="openDetail(row)">
+              {{ isPending(row) || row.zhuangtai === 3 ? '去处理' : '详情' }}
+            </el-button>
+          </template>
+        </el-table-column>
+      </el-table>
+      <div class="pager">
+        <el-pagination
+          background
+          layout="total, prev, pager, next"
+          :total="total"
+          :page-size="pageSize"
+          :current-page="page"
+          @current-change="load"
+        />
+      </div>
+    </el-card>
+
+    <el-drawer
+      v-model="drawer"
+      title="工单详情"
+      size="520px"
+      append-to-body
+      class="gongdan-drawer"
+      destroy-on-close
+    >
+      <template v-if="current">
+        <div class="detail-wrap">
+          <div class="detail-status-bar" :class="detailStatusClass(current)">
+            <el-tag :type="statusTagType(current.zhuangtai)" effect="dark" size="large">
+              {{ current.zhuangtai_label || statusLabel(current.zhuangtai) }}
+            </el-tag>
+            <el-tag v-if="(current.shengji_cishu || 0) > 0" type="danger" effect="plain" size="large">
+              已补充投诉 {{ current.shengji_cishu }} 次 · 共 {{ (current.shengji_cishu || 0) + 1 }} 次
+            </el-tag>
+          </div>
+
+          <div class="detail-block">
+            <div class="detail-row">
+              <span class="label">工单号</span>
+              <span class="value mono">{{ current.gongdan_id }}</span>
+              <el-button type="primary" link @click="copyText(current.gongdan_id)">复制</el-button>
+            </div>
+            <div class="detail-row">
+              <span class="label">类型</span>
+              <span class="value">{{ current.leixing_label }}</span>
+            </div>
+            <div class="detail-row">
+              <span class="label">申请人</span>
+              <span class="value">{{ current.shenqingren_id }}</span>
+              <el-button
+                v-if="current.shenqingren_id"
+                type="primary"
+                link
+                @click="copyText(current.shenqingren_id)"
+              >复制</el-button>
+            </div>
+            <div v-if="current.order_id" class="detail-row">
+              <span class="label">订单ID</span>
+              <span class="value mono">{{ current.order_id }}</span>
+              <el-button type="primary" link @click="copyText(current.order_id)">复制</el-button>
+            </div>
+            <div v-if="current.chongzhi_id" class="detail-row">
+              <span class="label">充值ID</span>
+              <span class="value mono">{{ current.chongzhi_id }}</span>
+              <el-button type="primary" link @click="copyText(current.chongzhi_id)">复制</el-button>
+            </div>
+            <div v-if="current.fadan_id" class="detail-row">
+              <span class="label">罚单ID</span>
+              <span class="value mono">{{ current.fadan_id }}</span>
+              <el-button type="primary" link @click="copyText(current.fadan_id)">复制</el-button>
+            </div>
+            <div v-if="current.guanshi_id" class="detail-row">
+              <span class="label">管事ID</span>
+              <span class="value mono">{{ current.guanshi_id }}</span>
+              <el-button type="primary" link @click="copyText(current.guanshi_id)">复制</el-button>
+            </div>
+            <div class="detail-row">
+              <span class="label">创建时间</span>
+              <span class="value">{{ formatTime(current.CreateTime) }}</span>
+            </div>
+            <div class="detail-row">
+              <span class="label">更新时间</span>
+              <span class="value">{{ formatTime(current.UpdateTime) }}</span>
+            </div>
+          </div>
+
+          <div class="detail-block">
+            <div class="block-title">投诉说明</div>
+            <div class="desc-box">{{ current.shuoming || '无' }}</div>
+            <div v-if="current.images?.length" class="imgs">
+              <el-image
+                v-for="(img, i) in current.images"
+                :key="i"
+                :src="img.url"
+                :preview-src-list="current.images.map(x => x.url)"
+                fit="cover"
+                preview-teleported
+                style="width:88px;height:88px;margin:4px;border-radius:6px"
+              />
+            </div>
+          </div>
+
+          <div v-if="current.shengji_list?.length" class="detail-block escalate-block">
+            <div class="block-title">二次 / 补充投诉记录</div>
+            <div v-for="s in current.shengji_list" :key="s.cishu" class="shengji-item">
+              <div class="shengji-head">
+                <el-tag type="danger" size="small">第{{ s.cishu }}次补充</el-tag>
+                <span class="time">{{ formatTime(s.CreateTime) }}</span>
+              </div>
+              <div class="shengji-body">{{ s.shuoming || '无说明' }}</div>
+            </div>
+          </div>
+
+          <div class="detail-block">
+            <div class="block-title">处理信息</div>
+            <div class="detail-row">
+              <span class="label">处理人</span>
+              <span class="value">{{ current.chuliren_name || current.chuliren_id || '尚未处理' }}</span>
+            </div>
+            <div class="detail-row">
+              <span class="label">处理时间</span>
+              <span class="value">{{ formatTime(current.chuli_time) || '-' }}</span>
+            </div>
+            <div v-if="current.chuli_jieguo" class="desc-box prev-result">
+              <div class="muted-label">上次处理结果</div>
+              {{ current.chuli_jieguo }}
+            </div>
+          </div>
+
+          <el-divider />
+          <div class="block-title">填写处理结果</div>
+          <el-input v-model="jieguo" type="textarea" :rows="4" placeholder="填写处理结果（标记已处理时必填）" />
+          <div class="actions">
+            <el-button type="primary" :loading="saving" @click="handle('done')">标记已处理</el-button>
+            <el-button :loading="saving" @click="handle('close')">关闭工单</el-button>
+          </div>
+        </div>
+      </template>
+    </el-drawer>
+  </div>
+</template>
+
+<script setup>
+import { reactive, ref, onMounted } from 'vue'
+import { ElMessage } from 'element-plus'
+import request from '@/utils/request'
+
+const loading = ref(false)
+const saving = ref(false)
+const list = ref([])
+const total = ref(0)
+const page = ref(1)
+const pageSize = 20
+const filters = reactive({ zhuangtai: '', leixing: '', keyword: '' })
+const onlyEscalated = ref(false)
+const needHandle = ref(false)
+const drawer = ref(false)
+const current = ref(null)
+const jieguo = ref('')
+const stats = reactive({
+  total: 0,
+  pending: 0,
+  done: 0,
+  dissatisfied: 0,
+  closed: 0,
+  escalated: 0,
+  need_handle: 0,
+})
+
+function isPending(row) {
+  return Number(row?.zhuangtai) === 1
+}
+
+function statusLabel(z) {
+  return ({ 1: '处理中', 2: '已处理', 3: '不满意', 4: '已关闭' })[Number(z)] || String(z || '')
+}
+
+function statusTagType(z) {
+  const n = Number(z)
+  if (n === 1) return 'danger'
+  if (n === 2) return 'success'
+  if (n === 3) return 'warning'
+  if (n === 4) return 'info'
+  return ''
+}
+
+function rowClassName({ row }) {
+  if (Number(row.zhuangtai) === 1) return 'row-pending'
+  if (Number(row.zhuangtai) === 3) return 'row-dissatisfied'
+  if ((row.shengji_cishu || 0) > 0 && [1, 3].includes(Number(row.zhuangtai))) return 'row-escalate'
+  return ''
+}
+
+function detailStatusClass(row) {
+  const z = Number(row?.zhuangtai)
+  if (z === 1) return 'is-pending'
+  if (z === 3) return 'is-dissatisfied'
+  return ''
+}
+
+function formatTime(v) {
+  if (!v) return ''
+  return String(v).replace('T', ' ').slice(0, 19)
+}
+
+function copyText(text) {
+  const val = String(text || '').trim()
+  if (!val) {
+    ElMessage.warning('无可复制内容')
+    return
+  }
+  navigator.clipboard.writeText(val).then(() => {
+    ElMessage.success('已复制')
+  }).catch(() => {
+    ElMessage.error('复制失败')
+  })
+}
+
+function applyStats(data) {
+  const s = data?.stats
+  if (s && typeof s === 'object' && (s.total != null || s.pending != null || s.need_handle != null)) {
+    stats.total = Number(s.total) || 0
+    stats.pending = Number(s.pending) || 0
+    stats.done = Number(s.done) || 0
+    stats.dissatisfied = Number(s.dissatisfied) || 0
+    stats.closed = Number(s.closed) || 0
+    stats.escalated = Number(s.escalated) || 0
+    stats.need_handle = Number(s.need_handle) || (stats.pending + stats.dissatisfied)
+    return true
+  }
+  return false
+}
+
+/** 旧后端无 stats 字段时：按状态各查一次 total 兜底 */
+async function loadStatsFallback() {
+  const fetchTotal = async (payload = {}) => {
+    try {
+      const res = await request.post('/gongdan/admin/list/', {
+        page: 1,
+        page_size: 1,
+        ...payload,
+      })
+      if (res.code === 200 || res.code === 0) return Number(res.data?.total) || 0
+    } catch (e) {}
+    return 0
+  }
+  const [pending, done, dissatisfied, closed, total, escalated] = await Promise.all([
+    fetchTotal({ zhuangtai: 1 }),
+    fetchTotal({ zhuangtai: 2 }),
+    fetchTotal({ zhuangtai: 3 }),
+    fetchTotal({ zhuangtai: 4 }),
+    fetchTotal({}),
+    fetchTotal({ only_escalated: 1 }),
+  ])
+  stats.pending = pending
+  stats.done = done
+  stats.dissatisfied = dissatisfied
+  stats.closed = closed
+  stats.total = total
+  stats.escalated = escalated
+  stats.need_handle = pending + dissatisfied
+}
+
+async function load(p = 1) {
+  page.value = p
+  loading.value = true
+  try {
+    const res = await request.post('/gongdan/admin/list/', {
+      page: page.value,
+      page_size: pageSize,
+      zhuangtai: needHandle.value || onlyEscalated.value ? '' : filters.zhuangtai,
+      leixing: filters.leixing,
+      keyword: filters.keyword,
+      only_escalated: onlyEscalated.value ? 1 : 0,
+      need_handle: needHandle.value ? 1 : 0,
+    })
+    if (res.code === 200 || res.code === 0) {
+      list.value = res.data?.list || []
+      total.value = res.data?.total || 0
+      const ok = applyStats(res.data)
+      if (!ok) await loadStatsFallback()
+    } else {
+      ElMessage.error(res.message || res.msg || '加载失败')
+    }
+  } catch (e) {
+    ElMessage.error('加载失败')
+  } finally {
+    loading.value = false
+  }
+}
+
+function refresh() {
+  load(page.value)
+}
+
+function search() {
+  onlyEscalated.value = false
+  needHandle.value = false
+  load(1)
+}
+
+function resetFilters() {
+  filters.zhuangtai = ''
+  filters.leixing = ''
+  filters.keyword = ''
+  onlyEscalated.value = false
+  needHandle.value = false
+  load(1)
+}
+
+function quickFilter(zhuangtai) {
+  onlyEscalated.value = false
+  needHandle.value = false
+  filters.zhuangtai = zhuangtai
+  load(1)
+}
+
+function filterNeedHandle() {
+  onlyEscalated.value = false
+  needHandle.value = true
+  filters.zhuangtai = ''
+  load(1)
+}
+
+function filterEscalated() {
+  onlyEscalated.value = true
+  needHandle.value = false
+  filters.zhuangtai = ''
+  load(1)
+}
+
+async function openDetail(row) {
+  drawer.value = true
+  jieguo.value = row.chuli_jieguo || ''
+  current.value = row
+  try {
+    const res = await request.post('/gongdan/detail/', { gongdan_id: row.gongdan_id })
+    if (res.code === 200 || res.code === 0) current.value = res.data
+  } catch (e) {
+    // 保留列表行数据
+  }
+}
+
+async function handle(action) {
+  if (!current.value) return
+  if (action === 'done' && !jieguo.value.trim()) {
+    ElMessage.warning('请填写处理结果')
+    return
+  }
+  saving.value = true
+  try {
+    const res = await request.post('/gongdan/admin/handle/', {
+      gongdan_id: current.value.gongdan_id,
+      action,
+      chuli_jieguo: jieguo.value,
+    })
+    if (res.code === 200 || res.code === 0) {
+      ElMessage.success('已保存')
+      drawer.value = false
+      load(page.value)
+    } else ElMessage.error(res.message || res.msg || '失败')
+  } catch (e) {
+    ElMessage.error('处理失败')
+  } finally {
+    saving.value = false
+  }
+}
+
+onMounted(() => load(1))
+</script>
+
+<style scoped>
+.gongdan-page { padding: 12px; color: #1f2937; }
+
+.stat-row {
+  display: grid;
+  grid-template-columns: repeat(6, minmax(0, 1fr));
+  gap: 12px;
+  margin-bottom: 16px;
+}
+.stat-card {
+  background: rgba(6, 12, 20, 0.75);
+  border: 1px solid rgba(0, 242, 255, 0.22);
+  border-radius: 12px;
+  padding: 16px 14px;
+  cursor: pointer;
+  transition: transform .15s ease, box-shadow .15s ease, border-color .15s ease;
+}
+.stat-card:hover {
+  transform: translateY(-1px);
+  box-shadow: 0 0 16px rgba(0, 242, 255, 0.18);
+  border-color: rgba(0, 242, 255, 0.45);
+}
+.stat-label {
+  margin-bottom: 8px;
+  font-size: 13px;
+  color: rgba(238, 242, 255, 0.72);
+}
+.stat-num {
+  font-size: 30px;
+  font-weight: 800;
+  line-height: 1.1;
+  color: #eef2ff;
+}
+.stat-num .unit {
+  margin-left: 4px;
+  font-size: 13px;
+  font-weight: 500;
+  color: rgba(238, 242, 255, 0.55);
+}
+.stat-card.danger {
+  border-color: rgba(248, 113, 113, 0.55);
+  background: linear-gradient(180deg, rgba(127, 29, 29, 0.45) 0%, rgba(6, 12, 20, 0.8) 100%);
+}
+.stat-card.danger .stat-num { color: #fca5a5; }
+.stat-card.warn {
+  border-color: rgba(251, 191, 36, 0.5);
+  background: linear-gradient(180deg, rgba(120, 53, 15, 0.4) 0%, rgba(6, 12, 20, 0.8) 100%);
+}
+.stat-card.warn .stat-num { color: #fcd34d; }
+.stat-card.escalate {
+  border-color: rgba(251, 113, 133, 0.55);
+  background: linear-gradient(180deg, rgba(136, 19, 55, 0.4) 0%, rgba(6, 12, 20, 0.8) 100%);
+}
+.stat-card.escalate .stat-num { color: #fda4af; }
+.stat-card.need {
+  border-color: rgba(248, 113, 113, 0.65);
+  background: linear-gradient(180deg, rgba(153, 27, 27, 0.5) 0%, rgba(6, 12, 20, 0.8) 100%);
+}
+.stat-card.need .stat-num { color: #fecaca; }
+.stat-card.ok .stat-num { color: #86efac; }
+.stat-card.muted .stat-num { color: #93c5fd; }
+
+.filter-card { margin-bottom: 12px; }
+.pager { margin-top: 16px; display: flex; justify-content: flex-end; }
+.actions { margin-top: 16px; display: flex; gap: 8px; flex-wrap: wrap; }
+
+.id-cell {
+  display: flex;
+  align-items: center;
+  gap: 4px;
+  flex-wrap: wrap;
+  line-height: 1.4;
+}
+.badge-row {
+  display: flex;
+  gap: 4px;
+  flex-wrap: wrap;
+  margin-top: 4px;
+}
+.mono {
+  font-family: ui-monospace, SFMono-Regular, Menlo, Consolas, monospace;
+  font-size: 12px;
+  word-break: break-all;
+}
+.muted { color: #9ca3af; font-size: 12px; margin-right: 2px; }
+.text-danger { color: #dc2626; font-weight: 700; }
+
+:deep(.row-pending) > td {
+  background: #fef2f2 !important;
+}
+:deep(.row-dissatisfied) > td {
+  background: #fffbeb !important;
+}
+:deep(.row-escalate) > td {
+  background: #fff1f2 !important;
+}
+
+.detail-wrap {
+  color: #1f2937;
+  font-size: 14px;
+  line-height: 1.6;
+}
+.detail-status-bar {
+  display: flex;
+  gap: 8px;
+  flex-wrap: wrap;
+  margin-bottom: 14px;
+  padding: 12px;
+  border-radius: 8px;
+  background: #f3f4f6;
+}
+.detail-status-bar.is-pending { background: #fef2f2; }
+.detail-status-bar.is-dissatisfied { background: #fffbeb; }
+.detail-block {
+  margin-bottom: 14px;
+  padding: 12px;
+  border: 1px solid #e5e7eb;
+  border-radius: 8px;
+  background: #fff;
+}
+.escalate-block {
+  border-color: #fecaca;
+  background: #fff7f7;
+}
+.block-title {
+  font-weight: 700;
+  margin-bottom: 8px;
+  color: #111827;
+}
+.detail-row {
+  display: flex;
+  align-items: flex-start;
+  gap: 8px;
+  margin-bottom: 8px;
+}
+.detail-row .label {
+  width: 72px;
+  flex-shrink: 0;
+  color: #6b7280;
+}
+.detail-row .value {
+  flex: 1;
+  color: #111827;
+  word-break: break-all;
+}
+.desc-box {
+  white-space: pre-wrap;
+  word-break: break-word;
+  color: #111827;
+  background: #f9fafb;
+  border-radius: 6px;
+  padding: 10px;
+}
+.prev-result { margin-top: 8px; }
+.muted-label {
+  font-size: 12px;
+  color: #6b7280;
+  margin-bottom: 4px;
+}
+.shengji-item {
+  margin-bottom: 10px;
+  padding-bottom: 10px;
+  border-bottom: 1px dashed #fecaca;
+}
+.shengji-item:last-child {
+  border-bottom: none;
+  margin-bottom: 0;
+  padding-bottom: 0;
+}
+.shengji-head {
+  display: flex;
+  align-items: center;
+  gap: 8px;
+  margin-bottom: 4px;
+}
+.shengji-head .time {
+  font-size: 12px;
+  color: #9ca3af;
+}
+.shengji-body {
+  color: #111827;
+  white-space: pre-wrap;
+}
+
+@media (max-width: 1200px) {
+  .stat-row { grid-template-columns: repeat(3, minmax(0, 1fr)); }
+}
+</style>
+
+<style>
+/* append-to-body 的抽屉不受 scoped 影响，单独保证可读性 */
+.gongdan-drawer.el-drawer,
+.gongdan-drawer .el-drawer__body,
+.gongdan-drawer .el-drawer__header {
+  color: #1f2937 !important;
+  background: #fff !important;
+}
+.gongdan-drawer .el-drawer__title {
+  color: #111827 !important;
+  font-weight: 700;
+}
+</style>