diff --git a/src/router/index.js b/src/router/index.js
index 843ffcf..90c5eda 100644
--- a/src/router/index.js
+++ b/src/router/index.js
@@ -296,7 +296,12 @@ const routes = [
       {
         path: 'chat/agent',
         component: () => import('@/views/chat/Agent.vue'),
-        meta: { title: '会话管理' }
+        meta: { title: '会话接入' }
+      },
+      {
+        path: 'chat/script-config',
+        component: () => import('@/views/chat/ScriptConfig.vue'),
+        meta: { title: '客服聊天配置' }
       }
     ]
   }
diff --git a/src/views/Layout.vue b/src/views/Layout.vue
index eaf91cc..dd602a3 100644
--- a/src/views/Layout.vue
+++ b/src/views/Layout.vue
@@ -158,17 +158,25 @@
           <el-menu-item v-if="canShow('shop.products')" index="/shop/products">店铺商品管理</el-menu-item>
         </el-sub-menu>
 
-        <!-- 会话管理（客服专用） -->
-        <el-menu-item v-if="canShow('chat.agent')" index="/chat/agent" :class="{ 'menu-disabled': !hasAnyChatPerm }">
-          <el-icon><Comment /></el-icon>
-          <span>会话管理</span>
-          <el-badge
-            v-if="hasAnyChatPerm && agentUnread > 0"
-            :value="agentUnread"
-            class="agent-badge"
-            style="margin-left: 8px;"
-          />
-        </el-menu-item>
+        <!-- 会话管理 -->
+        <el-sub-menu v-if="canShow('chat')" index="/chat">
+          <template #title>
+            <el-icon><Comment /></el-icon>
+            <span>会话管理</span>
+            <el-badge
+              v-if="hasAnyChatPerm && agentUnread > 0"
+              :value="agentUnread"
+              class="agent-badge"
+              style="margin-left: 8px;"
+            />
+          </template>
+          <el-menu-item v-if="canShow('chat.agent')" index="/chat/agent" :class="{ 'menu-disabled': !hasAnyChatPerm }">
+            会话接入
+          </el-menu-item>
+          <el-menu-item v-if="canShow('chat.script-config')" index="/chat/script-config">
+            客服聊天配置
+          </el-menu-item>
+        </el-sub-menu>
       </el-menu>
 
       <div class="collapse-btn" @click="toggleCollapse">
diff --git a/src/views/chat/ScriptConfig.vue b/src/views/chat/ScriptConfig.vue
new file mode 100644
index 0000000..1e08b96
--- /dev/null
+++ b/src/views/chat/ScriptConfig.vue
@@ -0,0 +1,406 @@
+<template>
+  <div class="script-config-manager">
+    <el-alert
+      v-if="isAllClubScope"
+      type="warning"
+      :closable="false"
+      show-icon
+      title="客服聊天配置需在具体俱乐部视图下编辑，请切换顶栏俱乐部。"
+      class="scope-alert"
+    />
+    <ClubScopeHint v-else />
+
+    <div v-if="!hasPermission" class="no-permission">
+      <div class="no-permission-icon">🔒</div>
+      <div class="no-permission-text">您无权访问此页面</div>
+      <div class="no-permission-desc">请联系管理员开通 kfhs666 或 8080a 权限</div>
+    </div>
+
+    <div v-else>
+      <div class="header-bar">
+        <h2>客服聊天配置</h2>
+        <p class="header-desc">欢迎语、发图确认弹窗、关键词自动回复（按当前俱乐部生效）</p>
+      </div>
+
+      <el-tabs v-model="activeTab" class="scene-tabs">
+        <el-tab-pane label="聊天发图确认" name="chat_image_confirm" />
+        <el-tab-pane label="客服欢迎语" name="cs_welcome" />
+        <el-tab-pane label="商家派单确认" name="merchant_dispatch_confirm" />
+        <el-tab-pane label="客服自动回复" name="cs_auto_reply" />
+      </el-tabs>
+
+      <el-card v-if="activeTab !== 'cs_auto_reply'" class="single-card" shadow="hover">
+        <template #header>
+          <div class="card-header">
+            <span>{{ currentSceneLabel }}</span>
+            <el-tag :type="singleForm.is_active ? 'success' : 'info'" size="small">
+              {{ singleForm.is_active ? '启用' : '禁用' }}
+            </el-tag>
+          </div>
+        </template>
+
+        <el-form :model="singleForm" label-width="120px" class="single-form">
+          <el-form-item v-if="isConfirmScene" label="弹窗标题">
+            <el-input v-model="singleForm.title" placeholder="弹窗标题" />
+          </el-form-item>
+          <el-form-item label="正文内容">
+            <el-input v-model="singleForm.content" type="textarea" :rows="6" placeholder="话术正文" />
+          </el-form-item>
+          <el-form-item v-if="isConfirmScene" label="确认按钮">
+            <el-input v-model="singleForm.confirm_text" placeholder="如：我已知晓，继续发送" />
+          </el-form-item>
+          <el-form-item v-if="isConfirmScene" label="取消按钮">
+            <el-input v-model="singleForm.cancel_text" placeholder="如：取消" />
+          </el-form-item>
+          <el-form-item label="是否启用">
+            <el-switch v-model="singleForm.is_active" :disabled="isAllClubScope" />
+          </el-form-item>
+          <el-form-item>
+            <el-button type="primary" :loading="singleSubmitting" :disabled="isAllClubScope" @click="saveSingle">
+              保存{{ singleForm.id ? '修改' : '创建' }}
+            </el-button>
+          </el-form-item>
+        </el-form>
+      </el-card>
+
+      <div v-else class="auto-reply-panel">
+        <div class="toolbar">
+          <el-button type="primary" :disabled="isAllClubScope" @click="openAutoReplyDialog()">+ 添加自动回复规则</el-button>
+        </div>
+
+        <el-table :data="autoReplyList" border stripe>
+          <el-table-column prop="priority" label="优先级" width="90" />
+          <el-table-column label="触发关键词" min-width="200">
+            <template #default="{ row }">
+              <el-tag v-for="kw in row.keywords" :key="kw" size="small" class="kw-tag">{{ kw }}</el-tag>
+              <span v-if="!row.keywords || !row.keywords.length">—</span>
+            </template>
+          </el-table-column>
+          <el-table-column prop="content" label="回复内容" min-width="260" show-overflow-tooltip />
+          <el-table-column label="状态" width="90">
+            <template #default="{ row }">
+              <el-tag :type="row.is_active ? 'success' : 'info'" size="small">
+                {{ row.is_active ? '启用' : '禁用' }}
+              </el-tag>
+            </template>
+          </el-table-column>
+          <el-table-column label="操作" width="160" fixed="right">
+            <template #default="{ row }">
+              <el-button type="primary" link :disabled="isAllClubScope" @click="openAutoReplyDialog(row)">编辑</el-button>
+              <el-button type="danger" link :disabled="isAllClubScope" @click="deleteAutoReply(row)">删除</el-button>
+            </template>
+          </el-table-column>
+        </el-table>
+      </div>
+    </div>
+
+    <el-dialog
+      v-model="autoReplyDialogVisible"
+      :title="autoReplyForm.id ? '编辑自动回复' : '添加自动回复'"
+      width="560px"
+      destroy-on-close
+    >
+      <el-form :model="autoReplyForm" label-width="110px">
+        <el-form-item label="触发关键词" required>
+          <el-select
+            v-model="autoReplyForm.keywords"
+            multiple
+            filterable
+            allow-create
+            default-first-option
+            placeholder="输入后回车添加关键词"
+            style="width: 100%"
+          />
+        </el-form-item>
+        <el-form-item label="优先级">
+          <el-input-number v-model="autoReplyForm.priority" :min="0" :max="999" />
+        </el-form-item>
+        <el-form-item label="回复内容" required>
+          <el-input v-model="autoReplyForm.content" type="textarea" :rows="5" />
+        </el-form-item>
+        <el-form-item label="是否启用">
+          <el-switch v-model="autoReplyForm.is_active" />
+        </el-form-item>
+      </el-form>
+      <template #footer>
+        <el-button @click="autoReplyDialogVisible = false">取消</el-button>
+        <el-button type="primary" :loading="autoReplySubmitting" @click="submitAutoReply">保存</el-button>
+      </template>
+    </el-dialog>
+  </div>
+</template>
+
+<script setup>
+import { ref, reactive, computed, watch, onMounted } from 'vue'
+import { ElMessage, ElMessageBox } from 'element-plus'
+import request from '@/utils/request'
+import ClubScopeHint from '@/components/ClubScopeHint.vue'
+import { getAdminClubScope } from '@/utils/club-context'
+
+const username = ref(localStorage.getItem('username') || '')
+const hasPermission = ref(true)
+const activeTab = ref('cs_welcome')
+const allItems = ref([])
+const singleSubmitting = ref(false)
+const isAllClubScope = computed(() => getAdminClubScope() === 'all')
+
+const SCENE_LABELS = {
+  chat_image_confirm: '聊天发图确认',
+  cs_welcome: '客服欢迎语',
+  merchant_dispatch_confirm: '商家派单确认',
+  cs_auto_reply: '客服自动回复',
+}
+
+const singleForm = reactive({
+  id: null,
+  scene_key: 'cs_welcome',
+  item_type: 'text_display',
+  title: '',
+  content: '',
+  confirm_text: '我知道了',
+  cancel_text: '取消',
+  is_active: true,
+})
+
+const currentSceneLabel = computed(() => SCENE_LABELS[activeTab.value] || activeTab.value)
+const isConfirmScene = computed(() => activeTab.value !== 'cs_welcome')
+const autoReplyList = computed(() =>
+  allItems.value.filter((i) => i.scene_key === 'cs_auto_reply' && i.item_type === 'auto_reply')
+)
+
+const autoReplyDialogVisible = ref(false)
+const autoReplySubmitting = ref(false)
+const autoReplyForm = reactive({
+  id: null,
+  keywords: [],
+  priority: 0,
+  content: '',
+  is_active: true,
+})
+
+const fetchData = async () => {
+  try {
+    const res = await request.post('/houtai/hthqhs', { username: username.value })
+    if (res.code === 0) {
+      allItems.value = res.data.items || []
+      loadSingleForm()
+    } else if (res.code === 403) {
+      hasPermission.value = false
+    } else {
+      ElMessage.error(res.msg || '获取数据失败')
+    }
+  } catch {
+    ElMessage.error('网络错误')
+  }
+}
+
+const getSingleItemType = (sceneKey) => {
+  return sceneKey === 'cs_welcome' ? 'text_display' : 'confirm_modal'
+}
+
+const loadSingleForm = () => {
+  const sceneKey = activeTab.value
+  if (sceneKey === 'cs_auto_reply') return
+
+  const item = allItems.value.find(
+    (i) => i.scene_key === sceneKey && i.item_type === getSingleItemType(sceneKey)
+  )
+
+  if (item) {
+    Object.assign(singleForm, {
+      id: item.id,
+      scene_key: item.scene_key,
+      item_type: item.item_type,
+      title: item.title || '',
+      content: item.content || '',
+      confirm_text: item.confirm_text || '我知道了',
+      cancel_text: item.cancel_text || '取消',
+      is_active: item.is_active,
+    })
+  } else {
+    Object.assign(singleForm, {
+      id: null,
+      scene_key: sceneKey,
+      item_type: getSingleItemType(sceneKey),
+      title: '',
+      content: '',
+      confirm_text: '我知道了',
+      cancel_text: '取消',
+      is_active: true,
+    })
+  }
+}
+
+watch(activeTab, () => {
+  loadSingleForm()
+})
+
+const saveSingle = async () => {
+  if (isAllClubScope.value) return
+  if (!singleForm.content || !singleForm.content.trim()) {
+    ElMessage.warning('请填写正文内容')
+    return
+  }
+  singleSubmitting.value = true
+  try {
+    const action = singleForm.id ? 'update' : 'create'
+    const payload = {
+      username: username.value,
+      action,
+      scene_key: singleForm.scene_key,
+      item_type: singleForm.item_type,
+      title: singleForm.title,
+      content: singleForm.content.trim(),
+      confirm_text: singleForm.confirm_text,
+      cancel_text: singleForm.cancel_text,
+      is_active: singleForm.is_active,
+    }
+    if (singleForm.id) payload.id = singleForm.id
+
+    const res = await request.post('/houtai/htxghs', payload)
+    if (res.code === 0) {
+      ElMessage.success('保存成功')
+      await fetchData()
+    } else {
+      ElMessage.error(res.msg || '保存失败')
+    }
+  } catch {
+    ElMessage.error('保存失败')
+  } finally {
+    singleSubmitting.value = false
+  }
+}
+
+const openAutoReplyDialog = (row) => {
+  if (row) {
+    Object.assign(autoReplyForm, {
+      id: row.id,
+      keywords: [...(row.keywords || [])],
+      priority: row.priority || 0,
+      content: row.content || '',
+      is_active: row.is_active,
+    })
+  } else {
+    Object.assign(autoReplyForm, {
+      id: null,
+      keywords: [],
+      priority: 0,
+      content: '',
+      is_active: true,
+    })
+  }
+  autoReplyDialogVisible.value = true
+}
+
+const submitAutoReply = async () => {
+  if (isAllClubScope.value) return
+  if (!autoReplyForm.keywords.length) {
+    ElMessage.warning('请至少添加一个触发关键词')
+    return
+  }
+  if (!autoReplyForm.content || !autoReplyForm.content.trim()) {
+    ElMessage.warning('请填写回复内容')
+    return
+  }
+  autoReplySubmitting.value = true
+  try {
+    const action = autoReplyForm.id ? 'update' : 'create'
+    const payload = {
+      username: username.value,
+      action,
+      scene_key: 'cs_auto_reply',
+      item_type: 'auto_reply',
+      title: '',
+      content: autoReplyForm.content.trim(),
+      keywords: autoReplyForm.keywords,
+      priority: autoReplyForm.priority,
+      is_active: autoReplyForm.is_active,
+    }
+    if (autoReplyForm.id) payload.id = autoReplyForm.id
+
+    const res = await request.post('/houtai/htxghs', payload)
+    if (res.code === 0) {
+      ElMessage.success('保存成功')
+      autoReplyDialogVisible.value = false
+      await fetchData()
+    } else {
+      ElMessage.error(res.msg || '保存失败')
+    }
+  } catch {
+    ElMessage.error('保存失败')
+  } finally {
+    autoReplySubmitting.value = false
+  }
+}
+
+const deleteAutoReply = async (row) => {
+  if (isAllClubScope.value) return
+  try {
+    await ElMessageBox.confirm('确定删除该自动回复规则？', '删除确认', { type: 'warning' })
+    const res = await request.post('/houtai/htxghs', {
+      username: username.value,
+      action: 'delete',
+      id: row.id,
+    })
+    if (res.code === 0) {
+      ElMessage.success('删除成功')
+      await fetchData()
+    } else {
+      ElMessage.error(res.msg || '删除失败')
+    }
+  } catch (error) {
+    if (error !== 'cancel') ElMessage.error('删除失败')
+  }
+}
+
+onMounted(() => {
+  fetchData()
+})
+</script>
+
+<style scoped>
+.script-config-manager {
+  padding: 16px;
+}
+.scope-alert {
+  margin-bottom: 12px;
+}
+.header-bar {
+  margin-bottom: 16px;
+}
+.header-bar h2 {
+  margin: 0 0 8px;
+  font-size: 20px;
+}
+.header-desc {
+  margin: 0;
+  color: #888;
+  font-size: 13px;
+}
+.no-permission {
+  text-align: center;
+  padding: 80px 20px;
+}
+.no-permission-icon {
+  font-size: 48px;
+  margin-bottom: 16px;
+}
+.single-card {
+  margin-top: 12px;
+}
+.card-header {
+  display: flex;
+  align-items: center;
+  gap: 12px;
+}
+.auto-reply-panel {
+  margin-top: 12px;
+}
+.toolbar {
+  margin-bottom: 12px;
+}
+.kw-tag {
+  margin-right: 6px;
+  margin-bottom: 4px;
+}
+</style>