890e465e40
支持被投诉对象、平台介入、协商中状态与组长投诉；提现硬拦含管事向上牵连组长，默认仅 lxs 开启。 Co-authored-by: Cursor <cursoragent@cursor.com>
61 lines
1.5 KiB
Python
61 lines
1.5 KiB
Python
"""投诉工单常量。"""
|
||
|
||
# 投诉类型
|
||
TYPE_ORDER = 1 # 订单投诉
|
||
TYPE_RECHARGE = 2 # 充值投诉
|
||
TYPE_PENALTY = 3 # 罚款投诉
|
||
TYPE_GUANSHI = 4 # 管事投诉
|
||
TYPE_FRAUD = 5 # 被骗投诉
|
||
TYPE_ZUZHANG = 6 # 组长投诉
|
||
|
||
TYPE_CHOICES = (
|
||
(TYPE_ORDER, '订单投诉'),
|
||
(TYPE_RECHARGE, '充值投诉'),
|
||
(TYPE_PENALTY, '罚款投诉'),
|
||
(TYPE_GUANSHI, '管事投诉'),
|
||
(TYPE_FRAUD, '被骗投诉'),
|
||
(TYPE_ZUZHANG, '组长投诉'),
|
||
)
|
||
|
||
TYPE_LABELS = dict(TYPE_CHOICES)
|
||
|
||
# 状态：1处理中 2已处理 3不满意 4已关闭 5协商中
|
||
STATUS_PROCESSING = 1
|
||
STATUS_DONE = 2
|
||
STATUS_DISSATISFIED = 3
|
||
STATUS_CLOSED = 4
|
||
STATUS_NEGOTIATING = 5
|
||
|
||
STATUS_CHOICES = (
|
||
(STATUS_PROCESSING, '处理中'),
|
||
(STATUS_DONE, '已处理'),
|
||
(STATUS_DISSATISFIED, '不满意'),
|
||
(STATUS_CLOSED, '已关闭'),
|
||
(STATUS_NEGOTIATING, '协商中'),
|
||
)
|
||
|
||
STATUS_LABELS = dict(STATUS_CHOICES)
|
||
|
||
# 未结清（拦提现）：处理中 / 不满意 / 协商中
|
||
OPEN_STATUSES = (STATUS_PROCESSING, STATUS_DISSATISFIED, STATUS_NEGOTIATING)
|
||
|
||
TARGET_ROLE_DASHOU = 'dashou'
|
||
TARGET_ROLE_GUANSHI = 'guanshi'
|
||
TARGET_ROLE_ZUZHANG = 'zuzhang'
|
||
TARGET_ROLE_PLATFORM = 'platform'
|
||
TARGET_ROLE_LABELS = {
|
||
TARGET_ROLE_DASHOU: '接单员',
|
||
TARGET_ROLE_GUANSHI: '管事',
|
||
TARGET_ROLE_ZUZHANG: '组长',
|
||
TARGET_ROLE_PLATFORM: '平台',
|
||
}
|
||
|
||
MAX_IMAGES = 9
|
||
MAX_SHUOMING_LEN = 500
|
||
MAX_SHENGJI_TIMES = 5
|
||
OSS_PREFIX = 'gongdan'
|
||
|
||
# 权限码
|
||
PERM_VIEW = 'gdck666'
|
||
PERM_HANDLE = 'gdcl666'
|