43 lines
1.1 KiB
Python
43 lines
1.1 KiB
Python
"""投诉工单常量。"""
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# 投诉类型
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TYPE_ORDER = 1 # 订单投诉（需订单 OrderID）
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TYPE_RECHARGE = 2 # 充值投诉（需 Czjilu.dingdan_id）
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TYPE_PENALTY = 3 # 罚款投诉（需罚单 Penalty.id）
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TYPE_GUANSHI = 4 # 管事投诉
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TYPE_FRAUD = 5 # 被骗投诉
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TYPE_CHOICES = (
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(TYPE_ORDER, '订单投诉'),
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(TYPE_RECHARGE, '充值投诉'),
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(TYPE_PENALTY, '罚款投诉'),
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(TYPE_GUANSHI, '管事投诉'),
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(TYPE_FRAUD, '被骗投诉'),
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)
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TYPE_LABELS = dict(TYPE_CHOICES)
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# 状态：1处理中 2已处理 3不满意（可升级）4已关闭
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STATUS_PROCESSING = 1
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STATUS_DONE = 2
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STATUS_DISSATISFIED = 3
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STATUS_CLOSED = 4
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STATUS_CHOICES = (
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(STATUS_PROCESSING, '处理中'),
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(STATUS_DONE, '已处理'),
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(STATUS_DISSATISFIED, '不满意'),
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(STATUS_CLOSED, '已关闭'),
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)
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STATUS_LABELS = dict(STATUS_CHOICES)
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MAX_IMAGES = 9
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MAX_SHUOMING_LEN = 500
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MAX_SHENGJI_TIMES = 5
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OSS_PREFIX = 'gongdan'
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# 权限码
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PERM_VIEW = 'gdck666' # 查看工单
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PERM_HANDLE = 'gdcl666' # 处理工单
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