73 lines
3.7 KiB
Python
73 lines
3.7 KiB
Python
"""投诉工单模型：主单 + 证据图 + 升级补充说明。"""
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from django.db import models
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from gvsdsdk.model_base import QModel
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from gongdan.constants import STATUS_PROCESSING, TYPE_CHOICES, STATUS_CHOICES
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class Gongdan(QModel):
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"""投诉工单主表。"""
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gongdan_id = models.CharField(max_length=32, unique=True, db_index=True, verbose_name='工单号')
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leixing = models.IntegerField(db_index=True, choices=TYPE_CHOICES, verbose_name='投诉类型')
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# 按类型选填关联业务 ID（字符串统一存，便于展示与复制）
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order_id = models.CharField(max_length=64, null=True, blank=True, db_index=True, verbose_name='订单ID')
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chongzhi_id = models.CharField(max_length=64, null=True, blank=True, db_index=True, verbose_name='充值单ID')
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fadan_id = models.CharField(max_length=32, null=True, blank=True, db_index=True, verbose_name='罚单ID')
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guanshi_id = models.CharField(max_length=32, null=True, blank=True, db_index=True, verbose_name='被投诉管事UID')
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shuoming = models.CharField(max_length=500, verbose_name='投诉说明')
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shenqingren_id = models.CharField(max_length=32, db_index=True, verbose_name='申请人UserUID')
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club_id = models.CharField(max_length=16, null=True, blank=True, db_index=True, verbose_name='俱乐部')
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zhuangtai = models.IntegerField(
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default=STATUS_PROCESSING, db_index=True, choices=STATUS_CHOICES, verbose_name='状态',
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)
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chuli_jieguo = models.CharField(max_length=500, null=True, blank=True, verbose_name='处理结果说明')
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chuliren_id = models.CharField(max_length=32, null=True, blank=True, db_index=True, verbose_name='处理人UID')
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chuliren_name = models.CharField(max_length=64, null=True, blank=True, verbose_name='处理人展示名')
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chuli_time = models.DateTimeField(null=True, blank=True, verbose_name='处理时间')
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shengji_cishu = models.IntegerField(default=0, verbose_name='升级次数')
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CreateTime = models.DateTimeField(auto_now_add=True, db_index=True)
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UpdateTime = models.DateTimeField(auto_now=True)
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class Meta:
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db_table = 'gongdan'
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verbose_name = '投诉工单'
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ordering = ['-CreateTime']
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class GongdanImage(QModel):
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"""工单证据图（最多9张，以主单当前版本为准；升级时可整体替换）。"""
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gongdan = models.ForeignKey(
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Gongdan, on_delete=models.CASCADE, related_name='images', db_column='gongdan_pk',
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)
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# 冗余业务工单号（勿命名 gongdan_id，会与 FK 访问器冲突）
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gongdan_hao = models.CharField(max_length=32, db_index=True, verbose_name='工单号冗余')
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url = models.CharField(max_length=512, verbose_name='图片URL')
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paixu = models.IntegerField(default=0, verbose_name='排序')
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CreateTime = models.DateTimeField(auto_now_add=True)
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class Meta:
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db_table = 'gongdan_image'
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verbose_name = '工单证据图'
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ordering = ['paixu', 'id']
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class GongdanShengji(QModel):
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"""升级/继续投诉补充说明（只记文字与次数；图片改主表 images）。"""
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gongdan = models.ForeignKey(
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Gongdan, on_delete=models.CASCADE, related_name='shengji_list', db_column='gongdan_pk',
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)
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gongdan_hao = models.CharField(max_length=32, db_index=True, verbose_name='工单号冗余')
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cishu = models.IntegerField(verbose_name='第几次升级')
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shuoming = models.CharField(max_length=500, verbose_name='补充说明')
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shenqingren_id = models.CharField(max_length=32, db_index=True, verbose_name='申请人')
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CreateTime = models.DateTimeField(auto_now_add=True)
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class Meta:
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db_table = 'gongdan_shengji'
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verbose_name = '工单升级记录'
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ordering = ['cishu', 'id']
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unique_together = [['gongdan', 'cishu']]
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