修复了客服日统计时机,展示更加全面的数据

This commit is contained in:
XingQue
2026-06-20 04:23:31 +08:00
parent 993c0c54b0
commit c70b2ee7be
10 changed files with 83 additions and 48 deletions

View File

@@ -198,7 +198,7 @@ def update_dashou_daily_by_action(yonghuid, amount, action):
PlayerDailyStats.query.filter(id=stat.id).update(**update_fields) PlayerDailyStats.query.filter(id=stat.id).update(**update_fields)
def update_shangjia_daily(yonghuid, amount, action): def update_shangjia_daily(yonghuid, amount, action, order_id=None):
""" """
根据操作行为更新商家每日统计(派发、结算、退款) 根据操作行为更新商家每日统计(派发、结算、退款)
@@ -206,6 +206,7 @@ def update_shangjia_daily(yonghuid, amount, action):
yonghuid: 商家用户ID yonghuid: 商家用户ID
amount: 当前订单涉及的金额Decimal amount: 当前订单涉及的金额Decimal
action: 操作类型1 = 派发2 = 结算成交3 = 退款 action: 操作类型1 = 派发2 = 结算成交3 = 退款
order_id: 订单ID传入时同步更新该订单派单归属客服的日统计
说明: 说明:
- 金额必须大于0否则不执行任何操作 - 金额必须大于0否则不执行任何操作
@@ -253,6 +254,12 @@ def update_shangjia_daily(yonghuid, amount, action):
# 执行原子更新 # 执行原子更新
MerchantDailyStats.query.filter(id=stat.id).update(**update_fields) MerchantDailyStats.query.filter(id=stat.id).update(**update_fields)
if order_id:
try:
from merchant_ops.services.stats import sync_staff_stats_by_order_id
sync_staff_stats_by_order_id(order_id, amount, action)
except Exception:
logger.warning('同步客服日统计失败 order_id=%s', order_id, exc_info=True)
def update_guanshi_daily_by_action(yonghuid, action, amount=Decimal('0.00')): def update_guanshi_daily_by_action(yonghuid, action, amount=Decimal('0.00')):

View File

@@ -2596,7 +2596,8 @@ class KehuTianxieDingdanView(APIView):
update_shangjia_daily( update_shangjia_daily(
yonghuid=lianjie_obj.UserID, yonghuid=lianjie_obj.UserID,
amount=Decimal(str(dingdan_obj.Amount)), amount=Decimal(str(dingdan_obj.Amount)),
action=1 # 1 = 派发 action=1, # 1 = 派发
order_id=dingdan_obj.OrderID,
) )
return Response({ return Response({

View File

@@ -11,7 +11,6 @@ from django.db.models import F
from backend.utils import update_shangjia_daily from backend.utils import update_shangjia_daily
from merchant_ops.constants import ACTOR_STAFF, STAT_ACTION_DISPATCH from merchant_ops.constants import ACTOR_STAFF, STAT_ACTION_DISPATCH
from merchant_ops.models import MerchantOrderDispatch from merchant_ops.models import MerchantOrderDispatch
from merchant_ops.services.stats import update_staff_daily
from merchant_ops.services.wallet import check_wallet_available, confirm_dispatch_deduct from merchant_ops.services.wallet import check_wallet_available, confirm_dispatch_deduct
from orders.models import MerchantOrderExt, Order from orders.models import MerchantOrderExt, Order
from orders.notice_tasks import dingdan_guangbo from orders.notice_tasks import dingdan_guangbo
@@ -160,11 +159,6 @@ def staff_dispatch_order(member, staff_user, data):
jinyueliushui=F('jinyueliushui') + Decimal(str(jiage)), jinyueliushui=F('jinyueliushui') + Decimal(str(jiage)),
) )
update_shangjia_daily(merchant_id, Decimal(str(jiage)), STAT_ACTION_DISPATCH)
update_staff_daily(
merchant_id, member.staff_user_id, member.id, jiage, STAT_ACTION_DISPATCH,
)
MerchantOrderDispatch.objects.create( MerchantOrderDispatch.objects.create(
order_id=dingdan.OrderID, order_id=dingdan.OrderID,
merchant_id=merchant_id, merchant_id=merchant_id,
@@ -174,11 +168,9 @@ def staff_dispatch_order(member, staff_user, data):
) )
confirm_dispatch_deduct(member, jiage, dingdan.OrderID, member.staff_user_id) confirm_dispatch_deduct(member, jiage, dingdan.OrderID, member.staff_user_id)
update_shangjia_daily(
from merchant_ops.models import MerchantStaffMember merchant_id, Decimal(str(jiage)), STAT_ACTION_DISPATCH,
MerchantStaffMember.query.filter(id=member.id).update( order_id=dingdan.OrderID,
today_dispatch_count=F('today_dispatch_count') + 1,
today_dispatch_amount=F('today_dispatch_amount') + Decimal(str(jiage)),
) )
except ValueError as e: except ValueError as e:

View File

@@ -13,11 +13,9 @@ from django.db import transaction
from django.db.models import F from django.db.models import F
from django.utils import timezone from django.utils import timezone
from backend.utils import update_shangjia_daily
from config.models import ShangjiaLianjie, ShangjiaMoban from config.models import ShangjiaLianjie, ShangjiaMoban
from merchant_ops.constants import ACTOR_STAFF, STAT_ACTION_DISPATCH from merchant_ops.constants import ACTOR_STAFF
from merchant_ops.models import MerchantOrderDispatch, MerchantStaffMember from merchant_ops.models import MerchantOrderDispatch
from merchant_ops.services.stats import update_staff_daily
from merchant_ops.services.wallet import check_wallet_available, confirm_dispatch_deduct from merchant_ops.services.wallet import check_wallet_available, confirm_dispatch_deduct
from orders.models import MerchantOrderExt, Order, CommissionRate from orders.models import MerchantOrderExt, Order, CommissionRate
from products.models import ShangpinLeixing from products.models import ShangpinLeixing
@@ -194,14 +192,6 @@ def staff_generate_link(member, staff_user, data):
) )
confirm_dispatch_deduct(member, jiage, dingdan_id, member.staff_user_id) confirm_dispatch_deduct(member, jiage, dingdan_id, member.staff_user_id)
update_shangjia_daily(merchant_id, Decimal(str(jiage)), STAT_ACTION_DISPATCH)
update_staff_daily(
merchant_id, member.staff_user_id, member.id, jiage, STAT_ACTION_DISPATCH,
)
MerchantStaffMember.query.filter(id=member.id).update(
today_dispatch_count=F('today_dispatch_count') + 1,
today_dispatch_amount=F('today_dispatch_amount') + Decimal(str(jiage)),
)
shangjia.refresh_from_db() shangjia.refresh_from_db()
from merchant_ops.services.wallet import get_or_create_wallet from merchant_ops.services.wallet import get_or_create_wallet

View File

@@ -31,10 +31,12 @@ def get_dispatch_staff_payload(order_id):
if not disp: if not disp:
return None return None
if disp.dispatch_actor_type == ACTOR_MERCHANT: if disp.dispatch_actor_type == ACTOR_MERCHANT:
u = User.query.filter(UserUID=disp.dispatch_actor_id).first() if disp.dispatch_actor_id else None
return { return {
'dispatch_staff_type': ACTOR_MERCHANT, 'dispatch_staff_type': ACTOR_MERCHANT,
'dispatch_staff_uid': disp.dispatch_actor_id or '', 'dispatch_staff_uid': disp.dispatch_actor_id or '',
'dispatch_staff_name': '商家老板', 'dispatch_staff_name': '商家老板',
'dispatch_staff_avatar': user_avatar_relative(u),
'dispatch_role_code': '', 'dispatch_role_code': '',
'dispatch_role_name': '商家老板', 'dispatch_role_name': '商家老板',
'dispatch_member_id': None, 'dispatch_member_id': None,
@@ -42,10 +44,12 @@ def get_dispatch_staff_payload(order_id):
if disp.staff_member_id: if disp.staff_member_id:
m = MerchantStaffMember.query.filter(id=disp.staff_member_id).select_related('role').first() m = MerchantStaffMember.query.filter(id=disp.staff_member_id).select_related('role').first()
if m: if m:
u = User.query.filter(UserUID=m.staff_user_id).first()
return { return {
'dispatch_staff_type': ACTOR_STAFF, 'dispatch_staff_type': ACTOR_STAFF,
'dispatch_staff_uid': m.staff_user_id, 'dispatch_staff_uid': m.staff_user_id,
'dispatch_staff_name': m.display_name or (m.role.role_name if m.role else m.staff_user_id), 'dispatch_staff_name': m.display_name or (m.role.role_name if m.role else m.staff_user_id),
'dispatch_staff_avatar': user_avatar_relative(u),
'dispatch_role_code': m.role.role_code if m.role else '', 'dispatch_role_code': m.role.role_code if m.role else '',
'dispatch_role_name': m.role.role_name if m.role else '', 'dispatch_role_name': m.role.role_name if m.role else '',
'dispatch_member_id': m.id, 'dispatch_member_id': m.id,

View File

@@ -1,4 +1,5 @@
"""子客服日统计 + 商家日统计双写。""" """子客服日统计 + 商家日统计双写。"""
import logging
from datetime import date from datetime import date
from decimal import Decimal from decimal import Decimal
@@ -7,7 +8,9 @@ from django.db.models import F
from backend.utils import update_shangjia_daily from backend.utils import update_shangjia_daily
from merchant_ops.constants import STAT_ACTION_DISPATCH, STAT_ACTION_REFUND, STAT_ACTION_SETTLE from merchant_ops.constants import STAT_ACTION_DISPATCH, STAT_ACTION_REFUND, STAT_ACTION_SETTLE
from merchant_ops.models import MerchantStaffDailyStats from merchant_ops.models import MerchantOrderDispatch, MerchantStaffDailyStats, MerchantStaffMember
logger = logging.getLogger(__name__)
def _action_fields(action, amount): def _action_fields(action, amount):
@@ -51,9 +54,40 @@ def update_staff_daily(merchant_id, staff_user_id, member_id, amount, action):
MerchantStaffDailyStats.query.filter(id=stat.id).update(**update_kwargs) MerchantStaffDailyStats.query.filter(id=stat.id).update(**update_kwargs)
def update_merchant_and_staff_stats(merchant_id, staff_member, amount, action): def sync_staff_stats_by_order_id(order_id, amount, action):
"""商家日统计必写;子客服则双写""" """按订单派单归属同步子客服日统计(商家侧由 update_shangjia_daily 负责)"""
update_shangjia_daily(merchant_id, amount, action) if not order_id:
return
amount = Decimal(str(amount)) if amount else Decimal('0.00')
if amount <= 0:
return
disp = MerchantOrderDispatch.objects.filter(order_id=order_id).first()
if not disp or not disp.staff_member_id:
return
member = MerchantStaffMember.objects.filter(id=disp.staff_member_id).first()
if not member:
return
update_staff_daily(
disp.merchant_id,
member.staff_user_id,
member.id,
amount,
action,
)
if action == STAT_ACTION_DISPATCH:
MerchantStaffMember.objects.filter(id=member.id).update(
today_dispatch_count=F('today_dispatch_count') + 1,
today_dispatch_amount=F('today_dispatch_amount') + amount,
)
def update_merchant_and_staff_stats(merchant_id, staff_member, amount, action, order_id=None):
"""商家日统计必写;有 order_id 时按派单归属写客服统计,否则写操作人。"""
update_shangjia_daily(merchant_id, amount, action, order_id=order_id)
if order_id:
return
if staff_member: if staff_member:
update_staff_daily( update_staff_daily(
merchant_id, merchant_id,

View File

@@ -141,9 +141,11 @@ class StaffMemberListView(APIView):
for m in members: for m in members:
total_stats = MerchantStaffDailyStats.query.filter(member_id=m.id).aggregate( total_stats = MerchantStaffDailyStats.query.filter(member_id=m.id).aggregate(
dispatch_count=Sum('dispatch_count'), dispatch_count=Sum('dispatch_count'),
dispatch_amount=Sum('dispatch_amount'),
settle_count=Sum('settle_count'), settle_count=Sum('settle_count'),
settle_amount=Sum('settle_amount'), settle_amount=Sum('settle_amount'),
refund_count=Sum('refund_count'), refund_count=Sum('refund_count'),
refund_amount=Sum('refund_amount'),
) )
today_stat = MerchantStaffDailyStats.query.filter( today_stat = MerchantStaffDailyStats.query.filter(
member_id=m.id, stat_date=today, member_id=m.id, stat_date=today,
@@ -161,11 +163,14 @@ class StaffMemberListView(APIView):
'status': m.status, 'status': m.status,
'isDisabled': m.status == MEMBER_STATUS_DISABLED, 'isDisabled': m.status == MEMBER_STATUS_DISABLED,
'todayDispatchCount': today_stat.dispatch_count if today_stat else int(m.today_dispatch_count or 0), 'todayDispatchCount': today_stat.dispatch_count if today_stat else int(m.today_dispatch_count or 0),
'todayDispatchAmount': str(today_stat.dispatch_amount if today_stat else (m.today_dispatch_amount or '0.00')),
'dispatchCount': total_stats['dispatch_count'] or 0, 'dispatchCount': total_stats['dispatch_count'] or 0,
'dispatchAmount': str(total_stats['dispatch_amount'] or '0.00'),
'orderCount': total_stats['dispatch_count'] or 0, 'orderCount': total_stats['dispatch_count'] or 0,
'settleCount': total_stats['settle_count'] or 0, 'settleCount': total_stats['settle_count'] or 0,
'refundCount': total_stats['refund_count'] or 0,
'settleAmount': str(total_stats['settle_amount'] or '0.00'), 'settleAmount': str(total_stats['settle_amount'] or '0.00'),
'refundCount': total_stats['refund_count'] or 0,
'refundAmount': str(total_stats['refund_amount'] or '0.00'),
'quota_available': str(wallet.quota_available), 'quota_available': str(wallet.quota_available),
'quota_total': str(wallet.quota_total), 'quota_total': str(wallet.quota_total),
'quota_used': str(wallet.quota_used), 'quota_used': str(wallet.quota_used),

View File

@@ -17,8 +17,7 @@ from merchant_ops.services.order_query import (
from merchant_ops.services.order_enrich import staff_order_list_item from merchant_ops.services.order_enrich import staff_order_list_item
from merchant_ops.services.audit import audit_staff from merchant_ops.services.audit import audit_staff
from merchant_ops.services.dispatch import staff_dispatch_order from merchant_ops.services.dispatch import staff_dispatch_order
from merchant_ops.services.stats import bump_cancel_count, bump_penalty_count, update_merchant_and_staff_stats from merchant_ops.services.stats import bump_cancel_count, bump_penalty_count
from merchant_ops.constants import STAT_ACTION_REFUND, STAT_ACTION_SETTLE
from orders.models import MerchantOrderExt from orders.models import MerchantOrderExt
from orders.views import ( from orders.views import (
ShangjiaDingdanXiangqingView, ShangjiaJiesuanView, ShangjiaChexiaoView, ShangjiaDingdanXiangqingView, ShangjiaJiesuanView, ShangjiaChexiaoView,
@@ -155,11 +154,6 @@ class StaffSettleView(APIView):
resp = proxy_merchant_order_view(request, member, ShangjiaJiesuanView, 'order_settle') resp = proxy_merchant_order_view(request, member, ShangjiaJiesuanView, 'order_settle')
if resp.data.get('code') in (0, 200): if resp.data.get('code') in (0, 200):
audit_staff(member, 'SETTLE', request, resource_id=pick_order_id(request.data)) audit_staff(member, 'SETTLE', request, resource_id=pick_order_id(request.data))
from orders.models import Order
oid = pick_order_id(request.data)
o = Order.query.filter(OrderID=oid).first()
if o:
update_merchant_and_staff_stats(member.merchant_id, member, o.Amount, STAT_ACTION_SETTLE)
return resp return resp
except Exception as e: except Exception as e:
return _err(e) return _err(e)
@@ -189,11 +183,6 @@ class StaffRefundView(APIView):
resp = proxy_merchant_order_view(request, member, ShangjiaTuikuanShenqingView, 'order_refund_apply') resp = proxy_merchant_order_view(request, member, ShangjiaTuikuanShenqingView, 'order_refund_apply')
if resp.data.get('code') in (0, 200): if resp.data.get('code') in (0, 200):
audit_staff(member, 'REFUND_APPLY', request, resource_id=pick_order_id(request.data)) audit_staff(member, 'REFUND_APPLY', request, resource_id=pick_order_id(request.data))
from orders.models import Order
oid = pick_order_id(request.data)
o = Order.query.filter(OrderID=oid).first()
if o:
update_merchant_and_staff_stats(member.merchant_id, member, o.Amount, STAT_ACTION_REFUND)
return resp return resp
except Exception as e: except Exception as e:
return _err(e) return _err(e)

View File

@@ -1983,7 +1983,8 @@ class ShangjiaPaifaView(APIView):
update_shangjia_daily( update_shangjia_daily(
yonghuid=request.user.UserUID, yonghuid=request.user.UserUID,
amount=Decimal(str(jiage)), amount=Decimal(str(jiage)),
action=1 action=1,
order_id=dingdan.OrderID,
) )
# 事务提交,订单已持久化 # 事务提交,订单已持久化
except Exception as e: except Exception as e:
@@ -2487,7 +2488,8 @@ class ShangjiaJiesuanView(APIView):
update_shangjia_daily( update_shangjia_daily(
yonghuid=request.user.UserUID, yonghuid=request.user.UserUID,
amount=Decimal(str(jine)), amount=Decimal(str(jine)),
action=2 # 2 = 结算 action=2, # 2 = 结算
order_id=dingdan_id,
) )
# 商家订单管事分红(仅 Platform=2 # 商家订单管事分红(仅 Platform=2
@@ -2638,7 +2640,8 @@ class ShangjiaChexiaoView(APIView):
update_shangjia_daily( update_shangjia_daily(
yonghuid=request.user.UserUID, yonghuid=request.user.UserUID,
amount=Decimal(str(dingdan.Amount)), amount=Decimal(str(dingdan.Amount)),
action=3 # 3 = 退款 action=3, # 3 = 退款
order_id=dingdan_id,
) )
return Response({ return Response({
@@ -5354,6 +5357,13 @@ class AdTongYiTuiKuanShangJia(APIView):
shangjia_profile.save() shangjia_profile.save()
logger.info(f"同意退款成功,商家{shangjia_id}退款订单+1余额增加{jine}") logger.info(f"同意退款成功,商家{shangjia_id}退款订单+1余额增加{jine}")
update_shangjia_daily(
yonghuid=shangjia_id,
amount=Decimal(str(jine)),
action=3,
order_id=dingdan_id,
)
except User.DoesNotExist: except User.DoesNotExist:
# 商家用户不存在,记录日志但不影响操作 # 商家用户不存在,记录日志但不影响操作
logger.warning(f"同意退款:商家{shangjia_id}不存在,跳过商家更新") logger.warning(f"同意退款:商家{shangjia_id}不存在,跳过商家更新")

View File

@@ -7955,7 +7955,8 @@ class KefuRejectRefundView(APIView):
update_shangjia_daily( update_shangjia_daily(
yonghuid=shangjia_id, yonghuid=shangjia_id,
amount=Decimal(str(order.Amount)), amount=Decimal(str(order.Amount)),
action=2 # 2 = 结算 action=2, # 2 = 结算
order_id=dingdan_id,
) )
except (ObjectDoesNotExist, User.DoesNotExist, AttributeError): except (ObjectDoesNotExist, User.DoesNotExist, AttributeError):
logger.warning(f"拒绝退款:商家信息不存在,跳过商家更新") logger.warning(f"拒绝退款:商家信息不存在,跳过商家更新")
@@ -8136,7 +8137,8 @@ class KefuMerchantRefundView(APIView):
update_shangjia_daily( update_shangjia_daily(
yonghuid=shangjia_id, yonghuid=shangjia_id,
amount=Decimal(str(order.Amount)), amount=Decimal(str(order.Amount)),
action=3 # 3 = 退款 action=3, # 3 = 退款
order_id=dingdan_id,
) )
@@ -9531,7 +9533,8 @@ class KefuForceCompleteView(APIView):
update_shangjia_daily( update_shangjia_daily(
yonghuid=shangjia_ext.shangjia_id, yonghuid=shangjia_ext.shangjia_id,
amount=Decimal(str(order.Amount)), amount=Decimal(str(order.Amount)),
action=2 # 2 = 结算 action=2, # 2 = 结算
order_id=dingdan_id,
) )
except ObjectDoesNotExist: except ObjectDoesNotExist: