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feat: 投诉工单正规化（介入/牵连提现拦截，仅俱乐部开关）

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支持被投诉对象、平台介入、协商中状态与组长投诉；提现硬拦含管事向上牵连组长，默认仅 lxs 开启。

Co-authored-by: Cursor <cursoragent@cursor.com>
This commit is contained in:
XingQue
2026-07-27 00:50:31 +08:00
parent fa6e679cbe
commit 890e465e40
11 changed files with 785 additions and 78 deletions
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33
gongdan/models.py
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@@ -1,4 +1,4 @@
"""投诉工单模型：主单 + 证据图 + 升级补充说明。"""
"""投诉工单模型：主单 + 证据图 + 升级补充说明 + 俱乐部开关。"""
from django.db import models
from gvsdsdk.model_base import QModel
@@ -9,11 +9,14 @@ class Gongdan(QModel):
"""投诉工单主表。"""
gongdan_id = models.CharField(max_length=32, unique=True, db_index=True, verbose_name='工单号')
leixing = models.IntegerField(db_index=True, choices=TYPE_CHOICES, verbose_name='投诉类型')
# 按类型选填关联业务 ID（字符串统一存，便于展示与复制）
order_id = models.CharField(max_length=64, null=True, blank=True, db_index=True, verbose_name='订单ID')
chongzhi_id = models.CharField(max_length=64, null=True, blank=True, db_index=True, verbose_name='充值单ID')
fadan_id = models.CharField(max_length=32, null=True, blank=True, db_index=True, verbose_name='罚单ID')
guanshi_id = models.CharField(max_length=32, null=True, blank=True, db_index=True, verbose_name='被投诉管事UID')
guanshi_id = models.CharField(max_length=32, null=True, blank=True, db_index=True, verbose_name='被投诉管事UID(兼容)')
# 通用被投诉对象（存库；接口对普通端脱敏不展示 UID）
target_role = models.CharField(max_length=16, blank=True, default='', db_index=True, verbose_name='被投诉角色')
target_user_id = models.CharField(max_length=32, blank=True, default='', db_index=True, verbose_name='被投诉人UID')
shuoming = models.CharField(max_length=500, verbose_name='投诉说明')
shenqingren_id = models.CharField(max_length=32, db_index=True, verbose_name='申请人UserUID')
@@ -27,6 +30,12 @@ class Gongdan(QModel):
chuliren_name = models.CharField(max_length=64, null=True, blank=True, verbose_name='处理人展示名')
chuli_time = models.DateTimeField(null=True, blank=True, verbose_name='处理时间')
# 平台介入（对外只展示「平台已介入」，不露客服 UID）
platform_intervened = models.BooleanField(default=False, db_index=True, verbose_name='平台已介入')
intervene_at = models.DateTimeField(null=True, blank=True, verbose_name='介入时间')
intervene_by = models.CharField(max_length=32, blank=True, default='', verbose_name='介入操作人UID(仅存库)')
intervene_reason = models.CharField(max_length=32, blank=True, default='', verbose_name='介入原因码')
shengji_cishu = models.IntegerField(default=0, verbose_name='升级次数')
CreateTime = models.DateTimeField(auto_now_add=True, db_index=True)
UpdateTime = models.DateTimeField(auto_now=True)
@@ -38,11 +47,10 @@ class Gongdan(QModel):
class GongdanImage(QModel):
"""工单证据图（最多9张，以主单当前版本为准；升级时可整体替换）。"""
"""工单证据图（最多9张）。"""
gongdan = models.ForeignKey(
Gongdan, on_delete=models.CASCADE, related_name='images', db_column='gongdan_pk',
)
# 冗余业务工单号（勿命名 gongdan_id，会与 FK 访问器冲突）
gongdan_hao = models.CharField(max_length=32, db_index=True, verbose_name='工单号冗余')
url = models.CharField(max_length=512, verbose_name='图片URL')
paixu = models.IntegerField(default=0, verbose_name='排序')
@@ -55,7 +63,7 @@ class GongdanImage(QModel):
class GongdanShengji(QModel):
"""升级/继续投诉补充说明（只记文字与次数；图片改主表 images）。"""
"""升级/继续投诉补充说明。"""
gongdan = models.ForeignKey(
Gongdan, on_delete=models.CASCADE, related_name='shengji_list', db_column='gongdan_pk',
)
@@ -70,3 +78,16 @@ class GongdanShengji(QModel):
verbose_name = '工单升级记录'
ordering = ['cishu', 'id']
unique_together = [['gongdan', 'cishu']]
class ClubGongdanConfig(QModel):
"""俱乐部工单相关开关（默认全关，仅种子打开的俱乐部生效）。"""
club_id = models.CharField(max_length=16, unique=True, db_index=True, verbose_name='俱乐部')
# 未结清被投诉/牵连时禁止提现
complaint_withdraw_block = models.BooleanField(default=False, verbose_name='投诉拦截提现')
CreateTime = models.DateTimeField(auto_now_add=True)
UpdateTime = models.DateTimeField(auto_now=True)
class Meta:
db_table = 'club_gongdan_config'
verbose_name = '俱乐部工单配置'