diff --git a/orders/management/commands/batch_approve_xq_merchant_refunds.py b/orders/management/commands/batch_approve_xq_merchant_refunds.py
index affb600..fc94764 100644
--- a/orders/management/commands/batch_approve_xq_merchant_refunds.py
+++ b/orders/management/commands/batch_approve_xq_merchant_refunds.py
@@ -24,6 +24,7 @@ from orders.models import Order, RefundRecord
 from orders.services.merchant_refund_approve import (
     MerchantRefundApproveError,
     approve_merchant_refund_order,
+    normalize_processor_id,
 )
 from users.models import UserShangjia
 
@@ -49,8 +50,8 @@ class Command(BaseCommand):
             help='仅处理商家昵称包含该关键字（可选，如 星阙）',
         )
         parser.add_argument(
-            '--processor', default='batch_script',
-            help='写入 RefundRecord.ProcessorID / Order.AssignedCS',
+            '--processor', default='138377',
+            help='写入 RefundRecord.ProcessorID（chuliid，最长11位）',
         )
         parser.add_argument(
             '--tuikuan-liyou', default='批量同意退款',
@@ -74,7 +75,7 @@ class Command(BaseCommand):
         min_count = int(options['min_count'] or 0)
         merchant_id = (options['merchant_id'] or '').strip()
         merchant_nicheng = (options['merchant_nicheng'] or '').strip()
-        processor = (options['processor'] or 'batch_script').strip()
+        processor = normalize_processor_id((options['processor'] or '').strip())
         tuikuan_liyou = (options['tuikuan_liyou'] or '').strip()
         do_execute = bool(options['execute'])
         force = bool(options['force'])
diff --git a/orders/services/merchant_refund_approve.py b/orders/services/merchant_refund_approve.py
index d17006a..08958a8 100644
--- a/orders/services/merchant_refund_approve.py
+++ b/orders/services/merchant_refund_approve.py
@@ -11,6 +11,23 @@ from users.business_models import User
 
 logger = logging.getLogger(__name__)
 
+# tuikuanjilu.chuliid / RefundRecord.ProcessorID 数据库列最长 11
+PROCESSOR_ID_MAX_LEN = 11
+
+
+def normalize_processor_id(processor_id, *, default='138377'):
+    """处理人 ID 须 <=11 位（与客服手机号字段一致），超长则截断。"""
+    val = (processor_id or default or '').strip()
+    if not val:
+        val = default
+    if len(val) > PROCESSOR_ID_MAX_LEN:
+        logger.warning(
+            'processor_id 超长已截断: %s -> %s',
+            val, val[:PROCESSOR_ID_MAX_LEN],
+        )
+        val = val[:PROCESSOR_ID_MAX_LEN]
+    return val
+
 
 class MerchantRefundApproveError(Exception):
     """单笔商家退款同意失败。"""
@@ -19,7 +36,7 @@ class MerchantRefundApproveError(Exception):
 def approve_merchant_refund_order(
     order,
     *,
-    processor_id='batch_script',
+    processor_id='138377',
     tuikuan_liyou='',
     require_status_4=True,
 ):
@@ -36,6 +53,7 @@ def approve_merchant_refund_order(
     返回 (True, 'ok')；失败抛 MerchantRefundApproveError。
     """
     dingdan_id = order.OrderID
+    processor_id = normalize_processor_id(processor_id)
 
     if order.Platform != 2:
         raise MerchantRefundApproveError(f'订单 {dingdan_id} 不是商家发单(Platform=2)')