feat: 商家子客服 merchant_ops 模块与专用 API
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XingQue
256
merchant_ops/views_orders.py
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256
merchant_ops/views_orders.py
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"""子客服专用订单接口（不修改商家原接口）。"""
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import logging
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from django.db.models import Q
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from rest_framework import status
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from rest_framework.permissions import IsAuthenticated
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from rest_framework.response import Response
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from rest_framework.views import APIView
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from backend.utils import pick_leixing_id, pick_order_id
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from merchant_ops.helpers import proxy_merchant_order_view, staff_can_access_order
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from merchant_ops.models import MerchantOrderDispatch
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from merchant_ops.services.authz import StaffAuthError, get_active_staff_member, member_has_perm
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from merchant_ops.services.audit import audit_staff
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from merchant_ops.services.dispatch import staff_dispatch_order
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from merchant_ops.services.stats import bump_cancel_count, bump_penalty_count, update_merchant_and_staff_stats
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from merchant_ops.constants import STAT_ACTION_REFUND, STAT_ACTION_SETTLE
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from orders.models import MerchantOrderExt
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from orders.views import (
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ShangjiaDingdanXiangqingView, ShangjiaJiesuanView, ShangjiaChexiaoView,
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ShangjiaTuikuanShenqingView, ShangjiaFakuanApplyView, ShangjiaFakuaiXiugaiView,
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ZxsjghdsView, ShangpinLeixingView,
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)
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logger = logging.getLogger(__name__)
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def _require_staff(request):
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member = get_active_staff_member(request.user)
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if not member:
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raise StaffAuthError(403, '非有效子客服')
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return member
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def _err(e):
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if isinstance(e, StaffAuthError):
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return Response({'code': e.code, 'msg': e.msg, 'data': None})
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logger.exception(e)
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return Response({'code': 500, 'msg': '服务器错误', 'data': None})
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class StaffOrderListView(APIView):
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"""POST /yonghu/merchant-staff/order/list — 对齐 sjdingdanhq"""
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permission_classes = [IsAuthenticated]
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def post(self, request):
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try:
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member = _require_staff(request)
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if not member_has_perm(member, 'order_view_all') and not member_has_perm(member, 'order_view_self'):
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raise StaffAuthError(403, '无订单查看权限')
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data = request.data
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zhuangtai_list = data.get('zhuangtai_list', [])
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page = max(1, int(data.get('page', 1)))
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page_size = min(100, max(1, int(data.get('page_size', 10))))
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leixing_id = pick_leixing_id(data)
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keyword = str(data.get('keyword', '')).strip()
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if not isinstance(zhuangtai_list, list) or not zhuangtai_list:
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return Response({'code': 3, 'msg': '状态列表不能为空', 'data': None})
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base_qs = MerchantOrderExt.query.filter(
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MerchantID=member.merchant_id,
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).select_related('Order').filter(Order__Status__in=zhuangtai_list)
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if not member_has_perm(member, 'order_view_all'):
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own_ids = MerchantOrderDispatch.query.filter(
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staff_member_id=member.id,
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).values_list('order_id', flat=True)
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base_qs = base_qs.filter(Order__OrderID__in=list(own_ids))
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if leixing_id is not None:
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base_qs = base_qs.filter(Order__ProductTypeID=leixing_id)
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if keyword:
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base_qs = base_qs.filter(
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Q(Order__OrderID__exact=keyword)
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| Q(Order__Description__icontains=keyword)
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| Q(Order__Nickname__icontains=keyword)
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| Q(Order__PlayerID__exact=keyword)
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)
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pending_count = MerchantOrderExt.query.filter(
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MerchantID=member.merchant_id, Order__Status=8,
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).count()
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total_count = base_qs.count()
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start = (page - 1) * page_size
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page_qs = base_qs.order_by('-Order__CreateTime')[start:start + page_size]
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order_list = []
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for ext in page_qs:
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o = ext.Order
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order_list.append({
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'dingdan_id': o.OrderID,
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'zhuangtai': o.Status,
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'jine': float(o.Amount) if o.Amount else 0.0,
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'jieshao': o.Description or '',
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'beizhu': o.Remark or '',
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'nicheng': o.Nickname or '',
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'leixing_id': o.ProductTypeID,
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'tupian': o.ImageURL or '',
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'jiedan_dashou_id': o.PlayerID or '',
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'CreateTime': o.CreateTime.strftime('%Y-%m-%d %H:%M:%S') if o.CreateTime else '',
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})
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return Response({
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'code': 0, 'msg': '成功',
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'data': {
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'list': order_list,
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'has_more': len(page_qs) == page_size and start + page_size < total_count,
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'pending_count': pending_count,
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},
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})
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except Exception as e:
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return _err(e)
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class StaffOrderDetailView(APIView):
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permission_classes = [IsAuthenticated]
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def post(self, request):
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try:
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member = _require_staff(request)
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if not member_has_perm(member, 'order_detail'):
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raise StaffAuthError(403, '无权限')
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resp = proxy_merchant_order_view(
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request, member, ShangjiaDingdanXiangqingView, 'order_detail',
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)
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if resp.status_code == 200 and resp.data.get('code') in (0, 200):
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audit_staff(member, 'ORDER_DETAIL', request, resource_id=pick_order_id(request.data))
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return resp
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except Exception as e:
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return _err(e)
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class StaffDispatchView(APIView):
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permission_classes = [IsAuthenticated]
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def post(self, request):
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try:
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member = _require_staff(request)
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if not member_has_perm(member, 'order_dispatch'):
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raise StaffAuthError(403, '无派单权限')
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ok, payload = staff_dispatch_order(member, request.user, request.data)
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if ok:
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audit_staff(member, 'DISPATCH', request,
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resource_id=payload.get('data', {}).get('dingdan_id'),
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amount=request.data.get('jiage'))
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code = payload.get('code', 500)
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return Response(payload, status=status.HTTP_200_OK if code in (0, 200) else status.HTTP_400_BAD_REQUEST)
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except Exception as e:
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return _err(e)
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class StaffProductTypesView(APIView):
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"""商品类型 — 代理 sjspleixing"""
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permission_classes = [IsAuthenticated]
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def post(self, request):
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try:
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member = _require_staff(request)
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if not member_has_perm(member, 'order_dispatch'):
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raise StaffAuthError(403, '无权限')
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return proxy_merchant_order_view(request, member, ShangpinLeixingView, 'order_dispatch')
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except Exception as e:
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return _err(e)
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class StaffSettleView(APIView):
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permission_classes = [IsAuthenticated]
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def post(self, request):
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try:
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member = _require_staff(request)
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resp = proxy_merchant_order_view(request, member, ShangjiaJiesuanView, 'order_settle')
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if resp.data.get('code') in (0, 200):
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audit_staff(member, 'SETTLE', request, resource_id=pick_order_id(request.data))
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from orders.models import Order
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oid = pick_order_id(request.data)
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o = Order.query.filter(OrderID=oid).first()
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if o:
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update_merchant_and_staff_stats(member.merchant_id, member, o.Amount, STAT_ACTION_SETTLE)
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return resp
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except Exception as e:
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return _err(e)
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class StaffCancelView(APIView):
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permission_classes = [IsAuthenticated]
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def post(self, request):
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try:
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member = _require_staff(request)
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resp = proxy_merchant_order_view(request, member, ShangjiaChexiaoView, 'order_cancel')
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if resp.data.get('code') in (0, 200):
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audit_staff(member, 'CANCEL', request, resource_id=pick_order_id(request.data))
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bump_cancel_count(member.merchant_id, member)
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return resp
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except Exception as e:
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return _err(e)
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class StaffRefundView(APIView):
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permission_classes = [IsAuthenticated]
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def post(self, request):
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try:
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member = _require_staff(request)
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resp = proxy_merchant_order_view(request, member, ShangjiaTuikuanShenqingView, 'order_refund_apply')
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if resp.data.get('code') in (0, 200):
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audit_staff(member, 'REFUND_APPLY', request, resource_id=pick_order_id(request.data))
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return resp
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except Exception as e:
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return _err(e)
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class StaffPenaltyApplyView(APIView):
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permission_classes = [IsAuthenticated]
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def post(self, request):
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try:
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member = _require_staff(request)
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resp = proxy_merchant_order_view(request, member, ShangjiaFakuanApplyView, 'penalty_apply')
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if resp.data.get('code') in (0, 200):
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audit_staff(member, 'PENALTY_APPLY', request, resource_id=pick_order_id(request.data))
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bump_penalty_count(member.merchant_id, member)
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return resp
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except Exception as e:
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return _err(e)
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class StaffPenaltyManageView(APIView):
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permission_classes = [IsAuthenticated]
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def post(self, request):
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try:
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member = _require_staff(request)
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resp = proxy_merchant_order_view(request, member, ShangjiaFakuaiXiugaiView, 'penalty_manage')
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if resp.data.get('code') in (0, 200):
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audit_staff(member, 'PENALTY_MANAGE', request, resource_id=pick_order_id(request.data))
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return resp
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except Exception as e:
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return _err(e)
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class StaffChangePlayerView(APIView):
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permission_classes = [IsAuthenticated]
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def post(self, request):
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try:
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member = _require_staff(request)
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resp = proxy_merchant_order_view(request, member, ZxsjghdsView, 'order_change_player')
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if resp.data.get('code') in (0, 200):
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audit_staff(member, 'CHANGE_PLAYER', request, resource_id=pick_order_id(request.data))
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return resp
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except Exception as e:
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return _err(e)
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